Job Description The Home Lending Servicing Marketing team is responsible for developing marketing strategies for customers from the time of their new loan application (or loan acquisition) through the life of the loan. Strategies are developed and deployed to; acquire new customers, retain customers, encourage deeper relationships through expanded product acquisition and creating exceptional customer experiences that help differentiate Chase from other servicers. Strategies are developed with close collaboration from our internal partners in respective lines of business, Transformation, Sales and Product teams.
As a Product Marketing Strategy Sr Associate, you will develop marketing strategies that support efforts to; acquire and/or retain customers, inspire customers to use our tools/resources, ensure appropriate loan communication and to create differentiated experiences. These outcomes align to business objectives and delivery of new products or functionality. You'll use a broad range of tactics including but not limited to email, digital, text and direct mail to inspire customers.
Establishing and maintaining strong relationships is essential. You will work closely with internal business partners as a direct Marketing contact to assist them in achieving their objectives. This may include attending regular team meetings and planning sessions and/or facilitating regular one on one sessions. Gaining insight into their organization as well as customer impacts is essential to the role. In addition, you'll work with several marketing support partners to facilitate delivery of strategies, timelines, and costs.
Additional responsibilities include but are not limited to;

• Effectively forecasting costs and managing budget/expenses
• Proactive, consistent monitoring and communication of results
• Regular use of testing strategies
• Communication of strategy updates, deployments, performance, and barriers
• Working within the Marketing process to deploy/modify communication
• Executive level reporting and communication
• Supporting Customer Experience, Product and Transformation initiatives
• Regular interaction with key stakeholders to identify strategic business goals, customer and marketing needs and develop solutions to meet those
• Delivering within agreed upon timelines
• Maintaining a pristine control environment

Qualifications

• Minimum 5+ years industry experience, preferable across Home Lending, financial services
• Must have partnership or strategy experience
• Ability to work independently and create goals and vision in ambiguous or new situations
• Ability to problem-solve and clearly articulate objectives and pathway(s) to implement new objectives
• Exceptional communication skills, both oral and written, using both in collaboration with partners, vendors and internal stakeholders
• Sense of urgency with disposition to execute along with a demonstrated career of successful program implementations
• Proven exceptional relationship building skills inside and outside the organization
• Proven experience working across departments, lines of business within large organizations

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.