Job Description The Home Lending Marketing team is seeking an effective marketing associate to help customers complete the purchase of a home and improve their experience of managing a mortgage. The ideal candidate will have exceptional program management skills across multiple communication channels specifically with Salesforce email development, digital marketing, and SEO best practices. They will coordinate with teams focused on strategic marketing, list development, production, and compliance/controls. The Senior Associate must be able to meet deadlines and adjust to changing priorities and direction. This individual should feel confident in reviewing provided messaging, ensuring creative is on-brand, focusing on a positive customer experience, and maintaining campaigns to meet strategy goals.
Responsibilities include:

• Collaborating with marketing strategy owners to execute programs once project funding is approved
• Writing creative briefs for internal and external marketing design agencies
• Managing multi-channel marketing execution from creative development to delivery: emails, online ads/landing pages, collateral, flyers, event materials, and more
• Partnering across a variety of internal teams, including:
  • Branding
  • Legal, Compliance, Fair Lending, Product and Risk for approval of content
  • Digital Coding/Print/Production/Fulfillment Agencies
• Managing campaigns to ensure initiatives are on-strategy, on time and within budget
• Thinking critically and making recommendations for campaign improvements to improve results, efficiencies and reduce costs
• Contributing innovative and creative ideas as well as best practices

Qualifications:

• 4-year college degree
• Strong knowledge of and 5+ years of experience in direct marketing/project management is required. Experience should include: Consumer marketing experience managing large-scale campaigns across email and website channels
• General knowledge of database marketing principles, segmentation, testing and results measurement
• Willingness to roll up your sleeves and manage the details of marketing execution including following process and adhering to strict controls
• Ability to manage multiple initiatives simultaneously
• Strong relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Creativity and innovation with a focus on constant improvement
• Excellent written and oral communication skills
• Specific experience in mortgages, financial services, SEO, Salesforce email deployment and/or creative agency experience is a strong plus but not required

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.