Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

We’re looking for an experienced and result-driven Engagement Marketing Manager to join our marketing team! We expect you to have the experience to show you can take a results driven approach to marketing programs you design, test, execute, and measure to further engagement in our innovative Upgrade Card product. This role will report to the Senior Director of Marketing.

As our Engagement Marketing Manager, you will be involved in managing new programs that appeal to our existing cardholders. You will take an analytical and creative approach to help build and improve lifecycle marketing programs for Upgrade Card. 

Responsibilities:

• Develop and test marketing engagement/lifecycle marketing programs and efficiencies to optimize Upgrade Card ROI.
• Work cross-functionally with Marketing, Design, Product, Operations, Legal, and Compliance teams to design and implement new strategies or program improvements for Upgrade Card.
• Drive growth through new, underutilized, or existing channels like Email, Web, Direct mail, SMS, Push Notifications and more.
• Use data to analyze impact and performance to inform decision making
• Partner with Data Analysts to track and report on key performance metrics to senior management.

Skills:

• 4 + years of experience in product marketing, engagement or lifecycle marketing or growth marketing experience.
• Experience launching and managing data driven experiments from inception to completion or rollout.
• Analytical mindset and approach to problem solving. Ability to use engagement data to drive strategy and decisions.
• Demonstrated ability to collaborate across teams and functions.
• Proven success in handling ambiguity in a fast-paced, continuously changing environment.
• Project management skills: ability to prioritize high impact activities and keep multiple projects moving forward.
• Combine sound judgement with excellent written, analytic, and communication skills and the ability to work on projects with autonomy.

Benefits / Perks:

• Designer office with amazing views of the bay
• Comprehensive benefit package: medical, dental, and vision
• Unlimited vacation policy
• Flexible working environment
• Conveniently located in San Francisco Financial District
• Close to BART and public transportation
• Kitchen stocked with beverages, snacks and treats
• In office game rooms, yoga room, and abundance of lounge space
• Monthly social gatherings

Benefits/Perks

- Competitive salary and stock option plan 

- 100% paid coverage of medical, dental and vision insurance

- 401K match

- Unlimited vacation

- Hybrid workplace

- Learning stipend for personal growth and development

- Paid parental leave

- Health & wellness initiatives

________________________________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Employee Privacy Notice

Effective Date: 1/1/2020

Notice to Applicants for Employment, Employees, and Contractors:

This California Employee Privacy Notice is intended to provide California consumers who are employed or apply for employment or a contractor position with Upgrade information about the categories of personal information Upgrade collects and how the company uses this information. For any questions about this notice, please contact [email protected].

Personal Information Upgrade Collects:

Identifying information: including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Information you provide as a part of a job application or from a background check performed after a job offered is extended, including employment, education, credit, and criminal history. Data on work productivity and performance, including hours worked, electronic network activity, and tasks performed. 

Purposes for Collecting Personal Information:

To consider applications for employment. To complete payments, including payroll, expense reimbursement, other compensation-related payments, and the administration of stock options. To administer benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.