Crunchyroll is the world's most popular anime brand. We’re an international business passionate about crafting both online and offline experiences for anime fans, through content (licensed, co-produced, and originals), merchandise, events, gaming, news, and more.

About the Team

The Crunchyroll Store team is dedicated to super serving anime fans by offering the best selection of merchandise, seamless UX and outstanding customer service. We are grounded upon team values: Hard Working, Integrity, Humility, Generosity and Fun.

You are a high-performance leader who is results-oriented and highly collaborative. You have a passion for developing consumer-centric strategies, are thoughtful, proactive, and confident without an ego and willing to get your hands dirty.

You will obsess over the consumer journey, outstanding consumer and fan experiences and work to remove friction in the experience by proposing a set of consumer-facing actions.

Crunchyroll COVID-19 Hiring Status

Crunchyroll employees are currently working from home, and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we’ll work closely with you as we understand every person has unique circumstances.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional specialists assemble to build experiences for Crunchyroll's passionate communities.

A Day in the Life:

• Lead the vision for the Crunchyroll Store with responsibility to develop and execute key site and consumer strategies
• Own responsibility for business performance and customer experience metrics—optimizing site operations, finding opportunities, and flexing strategies to achieve sales growth and consumer strategies
• Lead all aspects of the eCommerce group with the goal of continually optimizing site merchandising to drive both top line sales and margin results
• Drive the cross-functional partnerships to successfully implement the roadmap and to achieve both sales and customer objectives (e.g., acquisition, retention, loyalty, NPS)
• Deliver robust competitive intelligence to monitor trends and digital best practices
• Build and develop an outstanding eCommerce team; optimize processes and drive new ways of working with a digital first approach
• Be a leader across the internal organization to influence strategies across product, UX, marketing, and more

About You:

• 10+ years’ experience within the digital commerce or retail industry.
• Business problem-solving & collaboration
• Communication and presentation skills
• Overall planning and coordinating proficiency
• A Bachelor’s degree, preferably with a focus in business; or equivalent experience
• Data driven and consumer obsessed.
• A deep attention to detail and dedication to accuracy and precision.
• An ability to thrive in a dynamic, fast-paced, often ambiguous environment.
• An ability to work and learn independently and collaboratively on complementary teams
• Anime + pop culture fan a plus!
• Team values: Hard Working, Integrity, Humility, Generosity and Fun!

Benefits: San Francisco Office

• Competitive salary
• Accrual PTO policy
• Medical, dental, vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Employer paid commuter benefit
• On-site gym, showers, yoga, and wellness classes
• Support program for new parents
• Catered lunch 4 days per week
• Fun, passionate and skilled co-workers
• Pet friendly - pet insurance and dog friendly office

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact [email protected] before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories through the content they love. Best known as a top streaming service delivering AVOD and SVOD content, Crunchyroll also provides experiences to deepen fan engagement and community through social, events, games, consumer products, content distribution, content creation, and manga publishing. 

Fans have access to the largest collection of licensed anime through Crunchyroll, Anime Digital Network (in partnership with Citel, a subsidiary of Média-Participations), and Anime on Demand video streaming services, translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. Crunchyroll's services also extend to licensing of theatrical, TV, home video, and consumer product rights. 

Fans engage further with events (including owned events Crunchyroll Expo, Anime Awards, Crunchyroll Movie Nights, KAZÉ Movie Nights), consumer products through eCommerce and retail partners (Crunchyroll, KAZÉ, AV Visionen), Crunchyroll Games, KAZÉ Games, and manga (KAZÉ Manga, Crunchyroll Manga app, Crunchyroll Manga Store).

Crunchyroll was founded in 2006 and is headquartered in San Francisco, with offices in Los Angeles, Tokyo, Paris, Chisinau, Lausanne, and Berlin (AV Visionen). VRV (U.S.) and Eye See Movies (Germany) are also Crunchyroll brands.

Our Company Values

You’ll see these in action if we’re lucky enough to have you:

• Embrace Originality - We’ve taken different paths to get here -- but we’re in it together to win in anime 
• Fuel Passion - Understanding fandom makes us better at what we do
• Champion Change - We’re agile and see change as an opportunity to lead by example
• Hustle Intentionally - As fans of our fans, we always want to do more -- but we’re deliberate in our path
• Elevate Anime - We’re showing the world how special anime is

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.