Job Description The candidate for this position will be a decision maker and change driver to ensure that the appropriate control framework is in place for the MG&I business area(s) they are supporting. This person will be responsible for leading audits, reviews, and exams in partnership with MG&I process owners and Control managers to ensure timely responses and positive results. They will also be responsible for triaging process incidents/breaks that occur, including creating documentation and presenting in the issue management forum for review. The candidate will facilitate weekly and ad hoc meetings with key stakeholders within the assigned process(s) in the MG&I organization to determine root cause, obtain and share progress updates, and discuss other key areas of focus. The candidate will participate in control testing and validating evidence prior to submitting to reviewers, auditors and/or examiners. This person will maintain and evolve the steady state control framework for their assigned process(s) in the MG&I organization.
Qualifications:

• 7+ years of Operations, Marketing, Controls and/or Compliance experience
• Bachelor's Degree required with a major in Marketing, Operations, Compliance, Business Management or similar discipline or related work experience
• Demonstrated experience in facilitating meetings that include an agenda, meeting minutes and general meeting etiquette
• Proficient in Microsoft products and extensive knowledge of Excel and PowerPoint a necessity, SharePoint experience preferred

Ideal Candidates Would Be Able to Do the Following :

• Results-oriented with strong analytical and problem-solving skills
• Effective organization skills with attention to detail, while acting with a sense of urgency when applicable
• Possess strong relationship skills, ability to lead through collaboration, and make critical decisions
• Demonstrate customer-obsession by leading with the voice of the customer
• Proven ability to promote a strong control environment, adhere to risk/control, procedure and process expectations, while appropriately delivering what's best for the customer

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.