Change and Communications Manager (Remote) at Humana

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Large scale organizational transformation is both exciting and complicated. Humana's Enterprise Agility and Change team (EAC) supports large-scale transformations. We enable adoption and scaling of the enterprise's customer-centric operating model and other strategically important change through a defined transformation process, supporting products, coaching, and change management planning and execution.

Executing this work requiresdeveloping new capabilities to support EAC's transformation model and the people who are executingitwith our clients. As a member of one of EAC's agile delivery teams, the Change and Communications Manager will collaborate with a product owner on the WHAT of these capabilities, then determine HOW to design, develop and deliver on the product vision in service of their customers.


The Change and Communications Manager will:
  • Be part of a cross-functional agile delivery team developing material to support our scalable and repeatable transformation strategy and model
  • Help us measure, build and communicate the business case for transformation
  • Use EAC tools, guides, standards, and processes
  • Facilitate or co-facilitate training events and workshops
  • Request EAC product creation and improvement
  • Attend and actively participate in Agile team events to contribute to continuous improvement

Additionally, within EAC and with our stakeholders in the enterprise:
  • Apply change theory to enable sustainable change by creating awareness, desire, knowledge, ability and reinforcement
  • Interview and manage stakeholders by conducting change assessments, analyzing assessment data, and developing interventions
  • Monitor "pulse" of program and sentiment and proactively identify obstacles, raise risks and identify resolution opportunities
  • Monitor change and transformation metrics and develop strategies to meet OKRs
  • Develop communications content and cadence that support EAC and stakeholder change and communication plans
  • Help EAC leadership team build a change champion network

Required Qualifications
  • Bachelor's degree or equivalent
  • 3 or more years of change management or consulting experience
  • Must be passionate about contributing to an organization focused on continuously improving customer experiences

Preferred Qualifications
  • Communication and marketing experience
  • Prosci certified
  • Agile experience
  • Ability to operate between 8am and 5pm EST

Additional Information

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
  • Provide proof of full vaccination, including boosteror commit totesting protocolsOR
  • Provide proof of applicable exemption including any required supporting documentation

Medical, religious,stateand remote-only work exemptions areavailable.


Scheduled Weekly Hours

More Information on Humana
Humana operates in the Healthtech industry. The company is located in Louisville, KY and Chicago, IL. Humana was founded in 1961. It has 40741 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 110 open jobs at Humana, click here.
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