JPMorgan Chase
Wilmington, NC

CCB-Marketing and Communications-Sr. Marketing Strategy Planner at JPMorgan Chase (Wilmington, NC)

| Wilmington, NC
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Job Description The Channel Strategy and Optimization team in Performance Marketing is looking for a dynamic, driven, highly collaborative individual to advance the planning process and interaction model with our Lines of Business partners as well as the functional teams that support their book of work.
We work with teams across the firm to continuously plan and strategize on how best to support business objectives in the Marketing COE. Come along on our never-ending quest to improve on our collaboration model, monthly/quarterly/semi-annual planning views and how these plans impact our resourcing support model for our business partners. Significant collaboration with our CFO office and channel teams (owned media and email).
This exciting, highly-visible role has interactions with many lines of business, stakeholders and functional teams across the firm. The role will give the candidate the opportunity to see the Marketing Strategy and planning processes front-to-back, provide feedback on current reporting structures and ways to automate/remove manual touch points. Join us to work on big stuff, with big impact across many Lines of Business, where you can play a big role!
Key responsibilities include:
• Collaborate across lines of business and functional teams to help the business owners achieve their objectives through a simple, easy to navigate engagement model• Own preparation and facilitation of collaboration sessions, including building relationships with key stakeholders at all experience levels across the bank• Gain experience in collaborating with multiple Lines of Businesses within Chase, understanding, navigating through the individual Business needs and creating standardized and curated cross Line of Business support structures• Work across functional teams and Finance as we build this model together• Partner with Demand Management and Marketing Strategy Planners to ensure business plans can be achieved on time with resource availability• Understanding Business requirements, analyzing functional team impacts and making recommendations to improve the customer experience• Analyze New Business submissions to determine if resource needs is over current capacity allocations• Collaborate and drive in the analysis and building of "user friendly" tools to support and improve the existing complex processes.• Prepare for and facilitate collaboration sessions with senior management, including building relationships with junior and senior stakeholders• Presentation and communication of opportunities to executive stakeholders in order to inform and shape future Demand planning and execution strategy• Constantly looking to improve - take feedback from the business and peers to continue to improve work product, and function at as a center of excellence for the work area they own• Participates in leadership presentation for exposure and growth opportunities in delivery of information to inform, influence and educate• Provide critical support on the team's portfolio of projects, including metric tracking support, problem-solving, analysis, and material creation for senior stakeholder meetings• Be a customer advocate - restlessly champion consistent and seamless user experiences across all assets and channels
The right person for this role:
  • 3-5 years experience in Digital Marketing preferred
  • Is a fantastic partner who leads through strong collaboration and influence
  • Highly effective communicator - both written and verbal
  • An inquiring mind that is highly curious never settling for good enough and moves with speed
  • Self-starter who can take direction and act with conviction
  • Is focused on how marketing drives quantifiable business results
  • Is vigorous and thorough in their management of details
  • Results oriented mindset
  • Constantly pushes boundaries of "what could be" to drive innovation
  • Always focuses on the big picture, considering impacts outside their given initiatives

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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