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Job Category
Marketing

Job Details

ROLE DESCRIPTION:
Are you a passionate storyteller? Do you thrive in a fast-paced environment and love working cross-functionally? If so, then we want to talk to you!

The Customer Marketing team is looking for a superstar to join the MuleSoft Customer Marketing team to supercharge MuleSoft's growth with inspiring and relevant customer success stories. This individual will be responsible for developing and nurturing long-term strategic marketing relationships with MuleSoft and Salesforce's most innovative customers by aligning customer marketing needs across the entire company with an integrated approach, keeping our customers' and sales partners' experience top of mind.

The ideal candidate is an individual that has experience working with strategic partners, superb relationship-building skills and enjoys the blend of marketing, sales and business development coupled with the responsibility of owning co-marketing programs. The role requires a strategic thinker to position joint marketing opportunities and get our customers excited to share their success stories. This person will develop a deep understanding of our customers and their success stories, have excellent written and visual communication skills, and must relish operating in a fast-paced, entrepreneurial, and competitive environment with a focus on customer success.

In this highly cross-functional role, you will report to the MuleSoft corporate marketing organization but partner closely with nearly all functions of marketing and many field stakeholders including sales, customer success and professional services. You'll find your north star by working with product marketing, field marketing and sales to identify customers who best align to and strengthen global go-to-market strategies across key industries and products.

YOUR IMPACT (RESPONSIBILITIES):

• Prioritize and collaborate on top customer accounts for integrated joint marketing journeys by aligning with Sales, Product Marketing, Field Marketing, Customer Marketing, C-Suite Marketing, PR and more.
• Strategically align with Industry & Product Marketing stakeholders to identify a strategic set of customers who best align to and strengthen MuleSoft and Salesforce's global go-to-market strategies across key industries, use cases and regions
• Develop and curate tailored marketing journeys to showcase through events, social media, digital, video and more, how our thought-leading customers are driving transformation with Salesforce.
• Manage every stage of the co-marketing relationship lifecycle with exceptional attention to detail, making the engagement as easy for the customer as possible.
• Identify new projects and opportunities to amplify the impact of customer marketing. Lead and coordinate major programs that include multiple departments and goals.
• Build and maintain strong relationships with a diverse set of internal and customer constituencies, including creative, legal, finance, support, sales and marketing experts.
• Create compelling customer-facing and internal presentations.
• Support company events by confirming customer participation and highlighting their success.
• Be an effective business partner and provide consistent and clear communication.
• Own flawless execution and manage customer relationships through joint marketing engagements.

• Partner with Content Marketing team, agencies and contractors to develop customer inclusions in case studies, blogs, eBooks and more.
• Deliver easily discoverable and consumable customer story assets for MuleSoft and Salesforce's global field organization
• Celebrate our customers and help them evangelize their success

MINIMUM REQUIREMENTS:

• Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities.
• Must have a strong interest in (or be motivated to learn) the technology industry - specifically enterprise software.
• Demonstrated ability to manage multiple priorities at once.
• Demonstrated ability to deliver positive customer experiences.
• Experience in developing and delivering innovative, compelling, and persuasive presentations
• Experience in launching new and innovative ideas.
• Strong relationship-building skills with extreme attention to detail.
• Excellent written, Google Slide and PowerPoint skills.
• Dynamic, confident personality that is self-motivated and capable of working in a fast-paced, start-up environment.
• Can-do, positive, inspiring attitude with an outside-the-box, innovative and creative mindset.

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