Marketing Technology Specialist

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Who You Are:

You are a detail-oriented technology expert with a passion for supporting and enhancing IT systems in the retail industry. You have a customer-service mindset, including strong follow-up skills and a drive to see system issues reach a swift and successful resolution. You take ownership of both solving technical problems and supporting long-term enhancements. You have a natural ability to foster strong relationships with individuals across your organization, including technical and non-technical audiences.

What You’ll Do:

• Support Global business teams from Marketing, Digital, Store Operations and e-Commerce for all initiatives involving CRM and related applications/database(s) such as:
  • Loyalty
  • Activation Partners
  • Clienteling
  • Consumer App
• System monitoring for all CRM integrations (data imports, exports, processes, etc.)
• Work with vendor(s) on testing and implementation of patches and upgrades
• Deliver results with high sense of urgency and great customer service with business leads partnerships to ensure project requirements and design are in line with need
• Follow up on outstanding system issues (Level-2/3) and track/update through help desk software in accordance with company policies and service levels
• Monitor and react to service-level issues with partners and vendors and escalate to proper team members as needed
• Identify and assess issues and opportunities based on field and vendor feedback
• Create and maintain managed file transfer jobs to transfer data to/from CRM via ESB tool
• Develop detailed Design Specifications, Test Script preparation, Unit and End-to-End Testing, and cutover plans, support user acceptance testing, and execute go-live and post-go-live tasks
• Create and maintain documentation for defined processes
• Innovate and recommend solutions, and develop best practices to evolve operational technology and processes to ensure optimal efficiency
• Manage CRM Application Security Access Requests

You’ll Need to Have:

• Previous IT operation experience in big box or specialty retail environment
• College Degree or equivalent experience
• 2+ years of experience supporting a CRM database (preferred Aptos CRM 7.x)
• 3+ years of general retail experience
• Experience with other Aptos software such as Connected Retail POS, Sales Audit, Query Designer a plus
• Must have basic Database Administration skills (SQL preferred)
• Proficient in Microsoft Office (Word, Access, PowerPoint, Project, Vision, and Excel)

We’d Love to See:

• Strong analytical and communication skills
• Strong written skills, with the ability to convey clear and concise thoughts and ideas
• Good interpersonal skills to deal with user community and vendors
• Strong PC technical skills and abilities
• Willingness to travel (minimal)

MK Perks:

• Generous Holiday Schedule
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
• Michael Kors and Jimmy Choo Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program (seasonal in-office massages and more!)
• Commuter Benefits
• Gym Discounts

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at [email protected].

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range.  The salary for this position will vary based on role requirements, skill set and years of experience.

Compensation Range: 

$60,000.00-$100,000.00