Location
Key Tower - 127 Public SquareBusiness
We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Marketing Technology Product Lead provides day-to-day end-user and operational support for the organization's marketing technology platforms, ensuring the reliable performance of marketing systems, integrations, and campaign workflows. This role troubleshoots technical issues, resolves and documents support requests, and partners with Marketing, Product, Engineering, Operations, and Technology teams to maintain platform stability, data integrity, and a high-quality user experience. The specialist also supports product onboarding, documentation, and continuous improvements to marketing technology processes.
Essential Job Function
1. Manage Product Support Operations (15%)
Triage, investigate, and resolve product support tickets across multiple channels (ticketing system, email, phone, Teams), providing first-line configuration and onboarding assistance to property teams and customers.
2. Diagnose and Escalate Product Issues (15%)
Reproduce issues, collect logs and screenshots, document steps to reproduce, classify severity and impact, and work with Product and Engineering teams to escalate defects, track the bug lifecycle, and validate fixes.
3. Coordinate Cross-Functional Issue Resolution (5%)
Lead triage discussions with Product and Engineering to prioritize customer-impacting issues, drive root cause analysis, and ensure timely resolution aligned with roadmap priorities and SLA commitments while communicating updates to customers and internal stakeholders.
4. Support Product Quality and Knowledge Enablement (30%)
Participate in release validation and post-release monitoring to identify regressions, maintain support documentation (knowledge base articles, runbooks, FAQs), and assist in creating training materials and internal enablement resources.
5. Support Product Implementation and Product Planning (35%)
Partner with Product, Marketing, Engineering, and Operations teams to support the implementation and adoption of new products and platform enhancements, including configuration, testing, user readiness, and rollout activities. Contribute to product planning by gathering customer feedback, identifying trends and process improvement opportunities, and providing operational insights that help inform product roadmap priorities and implementation best practices.
Education
Undergraduate (Bachelor) Degree in Information Systems, Information Technology, Marketing, Business Administration, Computer Science, or a related field required
Work Experience
5-7 Years of experience in:
Product support, technical support, or operations role (SaaS or enterprise product experience preferred), with exposure to marketing workflows, analytics processes, or data analysis required
Experience supporting product implementations, user onboarding, system configuration, or platform rollouts preferred
Proven troubleshooting skills and ability to perform efficient diagnostics and resolve issues related to marketing technology platforms, campaign workflows, system integrations, data synchronization, and platform configuration required
Proven troubleshooting skills and experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) required
3-4 Years of experience in:
Property Management Technology and Marketing Technology Support i.e. Yardi Site Manager, CRM IQ, Elise AI, Salesforce, MRI, or similar platforms preferred
Experience with hands on AI usage with focus on process automation and digital transformation preferred
Please note: 5-7 Years of relative work experience could offset the minimum educational requirements
Compensation
Commensurate with Experience
$87,900 - 122,955 annually
Great Incentives!
- We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
- Lucrative referral bonus program
The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
#LI-JR1
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#BPMF
Skills Required
- Bachelor’s degree in Information Systems, Information Technology, Marketing, Business Administration, Computer Science, or a related field
- 5–7 years of experience in product support, technical support, or operations, preferably with SaaS or enterprise products
- Exposure to marketing workflows, analytics processes, or data analysis
- Troubleshooting experience involving marketing technology platforms, campaign workflows, system integrations, data synchronization, and platform configuration
- Experience with ticketing systems such as Zendesk, Jira, or ServiceNow
- 3–4 years of experience in property management technology and marketing technology support
- Experience with platforms such as Yardi Site Manager, CRM IQ, Elise AI, Salesforce, or MRI
- Experience supporting product implementations, user onboarding, system configuration, or platform rollouts
- Hands-on AI usage focused on process automation and digital transformation
Brookfield Properties Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brookfield Properties and has not been reviewed or approved by Brookfield Properties.
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Healthcare Strength — Health coverage is positioned as robust, with multiple plan options and access to specialty support tools such as virtual care and mental health resources. The benefits lineup is framed as comprehensive for a large employer, spanning medical, dental, and vision plus navigation programs.
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Retirement Support — A 401(k) plan with a company match is consistently presented as a core component of the total rewards package. Administration through a major provider and references to active plan information reinforce that retirement benefits are established and maintained.
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Leave & Time Off Breadth — Time off offerings are repeatedly described as a meaningful part of the package, including PTO and leave programs. Paid parental leave and related time-off elements are frequently highlighted as a draw, even as details can vary by group and location.
Brookfield Properties Insights
What We Do
Brookfield Properties develops and operates real estate investments on behalf of Brookfield Asset Management — one of the largest alternative asset managers in the world. From office to retail, logistics to multifamily, and hospitality to development, we work across sectors to bring high-quality, sustainable real estate to life around the globe every day.
