Marketing Support Manager
Are you looking for a place where you can bring your passion for leading the Marketing Support team and overseeing the day-to-day delivery of marketing support services across Neighborly brands?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Marketing Support Manager on the Marketing team, a typical day for you will include:
Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth
Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands.
Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency.
Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability.
Identify opportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.
Bring your skills and be inspired to achieve success.
Experience:
5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment.
3+ years of experience leading, coaching, or supervising employees.
Experience developing operational processes, improving workflows, and driving continuous improvement initiatives.
Experience collaborating with cross-functional teams to resolve issues and improve service delivery.
Skills:
Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations.
Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment.
Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems
Education:
Bachelor’s degree in a Marketing, Business or a related field
Schedule / in-office requirements:
Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
Our office locations are at:
500 E John Carpenter Fwy, Irving, Tx
1010 N University Parks Drive, Waco, Tx
Bring your goals and be enabled to reach them.
Competitive Pay: Commensurate with experience
Schedule: Full-time M-F – 8 AM to 5 PM
Benefits: Check out our benefits offerings Neighborly | Benefits Guide
Financial Benefits: Equity and annual bonus opportunities
Perks: Paid time off, Paid holidays, Recess breaks, wellness programs
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Brand:
Neighborly - USA Shared ServicesSkills Required
- 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment
- 3+ years of experience leading, coaching, or supervising employees
- Experience developing operational processes, improving workflows, and driving continuous improvement initiatives
- Experience collaborating with cross-functional teams to resolve issues and improve service delivery
- Strong written and verbal communication skills, including communicating technical concepts to technical and non-technical audiences
- Analytical and critical thinking skills, including interpreting data and making business recommendations
- Ability to evaluate technology solutions, vendor proposals, and business requirements
- Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems
- Bachelor's degree in Marketing, Business, or a related field
What We Do
Neighborly is a holding company of 21 service brands focused on repairing, maintaining and enhancing consumers’ homes and businesses and is the world’s largest home services franchisor serving 8.9 million+ customers. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 14 service categories in the United States and in Canada. The company was founded in 1981 as Dwyer Group and is based in Waco, Texas. Neighborly now has nearly 3,600 franchisees and 10 corporate support centers throughout North America, U.K. and Germany.
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