Marketing Support Associate

About the Role:

Grade Level (for internal use):

08

As a Marketing Support Associate within the Predictive Marketing team, your problem-solving skills will be celebrated and your contributions will make a meaningful impact. In this hybrid position, you will play a crucial role in both administrative support and proofreading/QA. You will serve as the primary contact for marketing-related inquiries, including managing the team’s helpdesk inbox and monitoring the team’s dedicated Support Slack channel. You will also ensure quality standards are met in both creative content and data sets.
 

This role offers a unique opportunity to collaborate across departments, directly influencing the success of our campaigns and the satisfaction of our stakeholders. It is ideally suited for those who enjoy helping others and derive a sense of accomplishment from overcoming challenges amid strict deadlines. This position also offers the possibility to grow into more editorial or content-focused roles as you develop and demonstrate your skills.

A Successful Marketing Support Associate will: 

• Efficiently manage the Predictive Marketing ticket queue, resolving inquiries with urgency and professionalism.

• Monitor and respond to the Marketing Support Slack channel, providing guidance and follow-up as needed.

• Assign specific inquiries to team members, providing necessary context and support.

• Maintain and update marketing content in the company knowledge base, including FAQs and training materials.

• Create and review campaign mock-ups for various stakeholders, ensuring detail and consistency.

• Coordinate with the offshore email-monitoring team to address dealership and sales team queries.

• Maintain and communicate marketing schedules and timelines.

Additional Responsibilities: 

• Monthly review of dealership-specific copy for brand compliance and accuracy.

• Proofread direct-mail and email campaigns, ensuring corrections are implemented.

• Collaborate with Marketing Managers, Designers, and Developers on documenting and implementing template updates.

• Support Marketing Managers and Editorial team with campaign editing and content maintenance.

• Proofread legal disclaimers for accuracy.

Preferred Qualifications:

• Experience with complex variable data and legal text proofreading.

• Knowledge of style guides such as Merriam-Webster’s, Chicago Manual of Style, or AP Style.

• Experience with Zendesk, Slack, Confluence, Air table, and Salesforce, is advantageous.

• Interest in automotive industry.
   

Compensation/Benefits Information (US Applicants Only):

• S&P Global states that the anticipated base salary range for this position is $48,508 to $70,00. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role. 

• In addition to base compensation, this role is eligible for an annual incentive plan.

• This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link https://spgbenefits.com/benefit-summaries/us 

Where you will be: 

This position is based in our New York headquarters. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.

About automotiveMastermind:
 

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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