We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
We are seeking a highly skilled Marketing Strategy and Operations Lead to help drive strategic planning and operational excellence across Dojo’s B2B marketing functions. The role will report to the Growth Marketing Director but work very closely with the Product Marketing Director, the Brand & Communications Director and the broader marketing teams. The role involves collaborating with Sales, Partnerships, Marketing, Finance, and Product teams to develop integrated plans and targets, drive the operating cadence to help achieve these plans, deliver strategic programs and optimise marketing processes to deliver best-in-class marketing outcomes. This is a full-time role based in our London office.
The ideal candidate would have strong organisational and project management skills, combined with proactivity and emotional intelligence, who can identify and prioritise opportunities that will deliver the most impact on marketing performance. It’s a dynamic and hands-on role, where you’ll get the opportunity to work with a wide variety of teams and disciplines to deliver major campaigns and transformation initiatives. To be successful, you’ll need a high sense of accountability and a passion for bringing people together to deliver tangible impact on Dojo’s growth, whilst improving team culture and operational efficiency.
What you will do:
- Support marketing leadership in defining and executing the marketing strategy to achieve business growth and revenue objectives, with a focus on pipeline generation and brand leadership
- Partner with marketing leads, Finance and Data teams on defining targets and OKRs, budget planning and performance measurement
- Lead the operational cadence to review progress against marketing OKRs and key initiatives, identify dependencies and help remove blockers
- Drive the agenda for marketing leadership meetings and facilitate alignment on key issues and opportunities.
- Utilise data and analytics from experiments to inform the marketing strategy and team priorities that support revenue growth
- Lead integrated marketing campaigns and cross-functional initiatives, ensuring seamless coordination across digital, content, events, and field marketing
- Drive operational excellence and maximize the efficiency of our marketing activities through process improvements and adoption of best-in-class marketing technologies
- Support the wider team to implement external tools, systems or agencies to support marketing delivery, without compromising on quality or consistency
- Compile performance measures across teams, campaigns and initiatives into department reports that demonstrate Marketing’s wider impact on company goals and priorities
- Collaborate with sales, product, and senior leaders to ensure marketing efforts are aligned with overall company goals and objectives
- Act as the marketing representative within the delivery chapter and across the wider business, including partnering with colleagues in compliance to ensure marketing processes are robust
What you will bring…
- Proven experience in B2B marketing, ideally in high growth payments, SaaS or B2B technology companies
- Bachelor degree in marketing, business or a related field
- Proven track record of leading marketing strategy and operations initiatives across multi-disciplinary marketing teams
- Experience using best-practice project management frameworks and technologies with proven ability to create and optimise internal processes
- Understanding of a broad range of marketing disciplines and integrated marketing communication strategies
- Proficiency / understanding of marketing technologies and best-in-class tools that optimise marketing performance
- Strong analytical skills; ability to interpret complex data and translate insights into actionable strategies
- Experience in campaign execution, project management, and marketing performance measurement
- Excellent organizational, communication, and interpersonal skills, with the ability to influence at all levels
- Ability to influence teammates without direct (line management) authority, and counsel senior leaders on change and culture initiatives
- Experience in an agile and fast-paced environment with an ability to juggle multiple priorities while remaining details-focused
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
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