- This is a robust role that will require a highly-organized and flexible leader that is proficient at crafting compliant and compelling messaging for enterprise marketing and communications across a myriad of business lines, products and services – must be open and positive to changes, edits on-the-fly and re-prioritization. Must also functionally apply regulatory and compliance mandatories within all deliverables.
- The Specialist will need to become proficient in the Salesforce CRM as a system administrator and content lead within Marketing. Will work directly with external vendors, data and design team members as well as business stakeholders to launch personalized and targeted campaigns. Responsible for developing key performance indicators and regularly reporting on results while continuously optimizing assets to improve outcomes. Will also maintain resources that make it simple and seamless for employees to understand the marketing that is deployed and upcoming, actively working support tickets to ensure one-touch resolution and a positive member experience.
- This individual will need to become a subject matter expert, so they can properly articulate and “sell” marketing and content based on the specific target audience, channel and objective.
- Will directly manage (write, edit and proof autonomously with minimal review) communications and projects, working regularly with team members, leadership, department experts, media contacts and third parties to optimize delivery, content, and experience. Must be adept at listening, learning and negotiation to ensure quality output and timely delivery.
- Develop and disseminate highly compelling marketing and content for identified target markets and constituents, across formats: traditional, video, digital and the CRM. This includes planning and coordinating shoots, storyboarding and script writing, as well as leading onsite direction and production when applicable.
- Support the development and creation of campaigns, promotions, events and workshops, ensuring organizational readiness, as well as goal setting and evaluation in an ongoing effort to proactively optimize results and to meet enterprise goals.
- To develop and manage digital deliverables, collaborating with business lines on content creation in addition to maintaining web and digital assets through utilization of a content management system and/or vendor.
- Gather members and market insights to inform marketing and communication strategies, increase conversions and generate more qualified leads, capitalizing on market opportunities, while also factoring in competitive activity.
- Working with leadership and project teams.
- Support the execution and implementation of new products and product enhancements.
- To support the management and maintenance of a large inventory of continually updated communication assets, including collateral, flyers as well as manual and automated letters/communications, ensuring content is regularly audited, stays up- to-date, conveys the desired branding and tone, and includes the necessary compliance and regulatory language.
- Utilize project management best practices and methodologies, responsible for owning projects from start to finish including defining scope, planning and concepting through execution.
- Understand key business metrics and organizational goals from a strategic and tactical perspective.
- Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
- Bi-lingual (Spanish) a plus.
- Salesforce experience is preferred.
- Ability to research and compile information for the purpose of recommending marketing and communication opportunities.
- Excellent interpersonal and presentation skills to effectively communicate with Executive Management Team, management, staff, and outside contacts.
- Excellent writer able to develop effective content quickly and accurately.
- Excellent analytical and project management skills.
- Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
- Ability to present a professional image when dealing with members, co-workers, management, and outside contacts.
- Ability to change within working responsibilities, be it internal, market or regulatory driven.
- Proficient PC skills, with the ability to learn new software.
- Additional hours as necessary to accomplish objectives, goals and other duties as assigned.
- Undergraduate degree required.
- Min 1-2 years of experience in marketing.
- Location: Downtown Tampa – GTE Headquarters
- Department Hours: Monday– Friday (8:00 am to 5:00 pm)
- A quiet workplace so you can focus on delivering excellent service to our members.
- Must live in a location that can leverage an existing high-speed internet service.
- Minimum upload speed 5 MB/s, preferred upload speed 25 MB/s.
- Minimum download speed 25 MB/s, preferred download speed 50 MB/s.
- Candidates must provide and meet all technical requirements before the first day of training.
- Hybrids - Candidates must live within driving distance of the office location and be able to commute to and from the office location as needed regularly.
Skills Required
- Undergraduate degree
- 1-2 years of marketing experience
- Excellent writing skills; able to develop effective content quickly and accurately
- Excellent analytical and project management skills
- Excellent interpersonal and presentation skills
- Proficient PC skills with ability to learn new software
- Functional knowledge of Bank Secrecy Act, U.S. Patriot Act, OFAC, Anti-Money Laundering, Right to Financial Privacy Act, Bank Bribery Act
- Ability to work independently and collaboratively, using discretion and sound judgment
- Willingness to work additional hours as necessary
- Salesforce (CRM) experience / Salesforce administration experience
- Bilingual Spanish
What We Do
WE’RE ALL ABOUT GIVING BACK— TO OUR MEMBERS, COMMUNITY, AND EMPLOYEES. Supporting the goals of our employees as well as our neighbors and outreach partners At GTE Financial, you’ll enjoy much more than a career. You’ll experience something truly unique: a friendly, committed community of employees who are dedicated to your success—and to the advancement of the businesses, neighbors, friends, and outreach partners that give our work meaning. Established as a not-for-profit cooperative and a federal credit union in 1935, we are one of the region’s largest locally owned and operated financial institutions. We care deeply about your well-being, and that of the people we serve. You’ll see that commitment in: 401 (k) company match up to 7% Full- time employees accrue 4 weeks of PTO a year 11 paid holidays annually 1 day of paid Volunteer Time Off to support charities and service organizations And much more… • Exceptional compensation: - Competitive base and incentive pay - Eligibility for annual bonus based on performance • An outstanding benefits package: - Medical - Dental - Vision - Flexible spending account - Additional insurance - Employee assistance program - 401 (k) company match up to 7% - Corporate wellness programs o Wellness Time Off o Wellness Reimbursement Program • Work/life balance: - Full and part-time employees accrue PTO each pay period - 11 paid holidays annually - 1 day of paid Volunteer Time Off to support charities and service organizations • Workplace accolades we have earned: - Tampa Bay Times list of Tampa Bay’s Top Workplaces: o an award based on feedback from our employees • The career-development programs we offer: - GTE University featuring internal training programs - Leadership development programs - Generous tuition reimbursement • Our philanthropic efforts throughout the communities we serve: - Corporate charitable efforts - Monthly charities - Holiday charities - GTE Cares Program - GTE Foundati
