MARKETING SERVICES OPERATIONS COORDINATOR
Location: San Diego, CA
POSITION SUMMARY
The Marketing Services Operations Coordinator supports the Member Marketing team in delivering a consistent, high-performing experience across GOVX’s key member-facing channels—including email, SMS, and homepage placements (both organic and paid). This role helps execute the marketing process for partners that purchase marketing placements on GOVX’s web and email platforms and assists with launching, tracking, and reporting on existing and new placement opportunities.
The Member Marketing team oversees the full lifecycle of member communications, from planning to performance analysis. Every touchpoint is an opportunity to deepen engagement, drive orders, and reflect GOVX’s mission. Through Marketing Services, we also create value for partners who offer discounts to those who serve—by giving them opportunities to promote those offers to our highly engaged member base. The Coordinator will help ensure cross-functional alignment and campaign execution excellence by coordinating with internal teams and optimizing campaign elements.
DETAILED DESCRIPTION AND SAMPLE TASKS
- Learn and master GOVX systems and tools that support our key member engagement channels, including but not limited to:
- Promotional email
- Transactional email and email journeys
- SMS
- GOVX homepage and landing pages
- Personalization engine
- Project management tools
- Work closely with Partner Success, Brand Partnership Managers, Member Marketing, and the Creative Team to ensure alignment of goals and seamless execution of campaigns.
- Support campaign scheduling and cross-channel calendar coordination in partnership with the Lifecycle Marketing and Campaign Marketing teams.
- Coordinate Marketing Services contract detail tracking to enable timely campaign delivery, while supporting Finance and Executive teams with revenue recognition and forecasting insights.
- Partner with Accounting to improve billing timing and payment challenges.
- Serve as the Marketing Serivices main point of contact for internal teams during the campaign planning and execution phases.
- Provide detailed reports on KPIs, offering insights on campaign effectiveness and potential improvements.
- Partner with Accounting to improve billing timing and payment challenges.
- Help create one pagers and decks that allow partners to understand the placements available for purchase.
- Create and manage campaign requests and workflows in the GOVX project management system to ensure deadlines are met and processes are efficient.
- Document and optimize standard operating procedures (SOPs) for Marketing Services processes, campaign planning, scheduling, and deployment to improve team efficiency.
KEY INTERFACE
- Creative Team
- Lifecycle Marketing
- Campaign Marketing Manager
- Digital Merchandising
- Partner Management
- Partner Success
- Product
- External Partner/Agencies
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
TRAVEL REQUIREMENTS
No travel is expected for this position.
WORK LOCATION
This is an in-office position that combines working onsite at the GOVX corporate office in San Diego, CA, and working remotely from home. You will be required to report to the GOVX office a minimum of three days per week and work a full eight-hour shift each day from the office. Start and end times are flexible, but you must be present during the core business hours of 9:30 a.m. – 2:30 p.m. In-office days will be based on business needs and determined by your manager.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
REQUIREMENTS
- 1–3 years of experience in marketing, QA, project coordination, or a related role (email or cross-channel marketing preferred).
- Strong attention to detail and ability to maintain accuracy across multiple projects.
- Passion for enhancing the customer experience and making data-driven decisions.
- Excellent time management and organizational skills.
- Effective written and verbal communication skills.
- A collaborative team player who thrives in a fast-paced environment.
- Proficient in Microsoft Excel and project management tools.
- Experience with email/SMS platforms and Google Analytics (preferred but not required).
Benefits
Medical, Dental, Vision, Life Insurance, Heath Savings Accounts, Flexible Spending Accounts, Dependent Care Spending Accounts, Voluntary AD&D, 401(k) Plan
Top Skills
What We Do
GovX builds marketplaces to serve those who serve. Our flagship property (GovX.com) is the wishlist of America's military, firefighters, police officers and emergency medical service heroes. We sell the coolest gear (for both on-duty and off-duty needs), at the best prices, with amazing service, wrapped in an experience that is uniquely relevant to our community. With more than 5M members and over 2,000 brand partners, we are the largest access-controlled eCommerce company exclusively focused on the community of men and women who keep our country and communities safe.
