What You Will Be Doing:
- Provides information and incentives for guests to come back to a HGV property.
- Pro-actively pursues eligible guests on-site to preview HGV through direct purchase of a mini-vacation package.
- Ensures guests meet minimum eligibility for package offers by specific location.
- Completes required paperwork and data-entry accurately and completely for each package sale.
- Provides location-related guest service to resort guests and visitors, including directing guests to responsible resort services for specific resort information.
- Distributes only HGV authorized and unaltered information, collateral and materials. Maintains location-operating standards.
- Notifies manager of any shortages in collateral in a timely manner.
- Reviews production reports and notifies manager of any challenges.
- Assists management with training of new hires on location.
- Arrives and leaves location at scheduled times and follows appropriate timekeeping and PTO guidelines.
- Self-motivated and possesses necessary sales skills to meet monthly package sales target.
- Follows gifting procedures to ensure costs are met monthly.
- Contacts management with any guest issues.
- Exceptional verbal communication skills.
- Commitment to provide world-class customer service.
- Confident in building value and setting/achieving sales goals.
- Strong problem-solving and organizational skills.
- Ability to work flexible schedule that includes evenings, weekend, and holidays.
- Basic computer and iPad knowledge (Word, Outlook, Internet Explorer etc.)
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Qualifications
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- At least one year hospitality and/or customer service experience
- Must be proficient in Microsoft Office.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- 1 year Marketing experience in Vacation Ownership Industry
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Why Team Members like working with us:
- Earning potential of $75K+ annually with uncapped commissions.
- Outstanding health care options that all employees are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
- Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
- Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties all over the world with 50% off at participating hotel-operated restaurants. Pass the savings on to your family and friends since HGV allows you to share additional discounted room nights.
- 401K which HGV will match up to 4% annually
- DailyPay allows eligible U.S. Team Members to get your earned pay any time before payday through secure, instant transfers, whenever and wherever, 24/7/365 .
- Internal career mobility with a growing company.
- Industry-leading training, top notch technology and continuous support.
- And so much more!
Skills Required
- At least one year of hospitality and/or customer service experience
- Proficiency in Microsoft Office
- One year of marketing experience in the vacation ownership industry
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
