We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
JOB DESCRIPTION
The Marketing Representative staffs the PENN Play desk on the casino floor and assists guests with a variety of needs, including, but not limited to:- Printing player cards
- Answering questions about the PENN Play program
- Assisting guests with their PENN Play accounts
- Providing general information about the property
- Answering questions about PENN Cash, offers, promotions, and other marketing initiatives
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
· Ability to communicate effectively with customers, outside contacts, and all levels of employees in person as well as on the telephone.
· Ability to use a computer keyboard and 10-key.
· Ability to effectively and efficiently move around work area.
· Ability to use a computer, typewriter, AS/400, Delphi, Halo computer system and terminal, 10-key adding machine, multi-line telephone, and computer printer.
· Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
· Ability to effectively and efficiently move around all work areas
BRING US YOUR BEST.JOB QUALIFICATIONS
· Effective verbal communication skills in person and on the telephone.
· Knowledge of credit operations, rules and regulations.
· Knowledge of inter-related department functions such as Cashiers Cage, Collections, and Revenue Audit.
· Proficient in Excel.
· Knowledge of Coupa or other procurement systems.
STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Skills Required
- Effective verbal communication skills in person and on the telephone
- Ability to communicate effectively with customers, outside contacts, and employees at all levels
- Ability to use a computer keyboard and 10-key
- Ability to move efficiently around work areas
- Ability to use AS/400, Delphi, Halo, terminal, multi-line telephone, and computer printer systems
- Ability to review and comprehend player tracking screens, reports, and documentation
- Knowledge of credit operations, rules, and regulations
- Knowledge of Cashiers Cage, Collections, and Revenue Audit functions
- Proficiency in Excel
- Knowledge of Coupa or other procurement systems
What We Do
We have the largest and most diverse gaming footprint in North America. With 43 casinos and racetracks across 20 states, a robust online gaming and sports betting presence and exciting sports media, we’re leading the industry — and pushing it toward the future. Every one of our strategic partnerships helps fuel our community’s growth, their love of gaming — and our continued success as the most innovative omni-channel provider of entertainment experiences.
