Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Role
We are looking for an execution-focused Marketing Programs Manager to drive high-impact, multi-channel campaigns across EMEA, LATAM and Canada.
This is a hands-on role responsible for turning international strategy into measurable pipeline through webinars, email and nurture, content syndication, blogs, social, and owned and third-party events.
You will work closely with ABM, Channel/Partners, Sales and LDR/BDR teams to ensure campaigns are localised, executed flawlessly, extended through partners, and converted into meetings and pipeline.
What You’ll Own
Integrated Campaign Execution
- Plan and execute end-to-end international campaigns across email, nurture, webinars, blogs, social, events and syndication.
- Manage timelines, stakeholders and delivery across multiple regions.
- Track performance and optimise for pipeline impact.
Localisation & Regional Adaptation
- Adapt global campaigns for EMEA, LATAM and Canada.
- Ensure messaging reflects local language, cultural nuance, regulatory needs and market priorities.
- Manage translation and regional review workflows where required.
Webinars & Virtual Programmes
- Own webinar strategy and execution from topic development to follow-up.
- Drive registration, attendance and post-event meeting conversion.
Email & Nurture
- Build segmented email campaigns and multi-step nurture journeys.
- Continuously test and optimise for engagement and conversion.
Content Syndication & Lead Generation
- Manage 3rd-party syndication vendors and targeting criteria.
- Monitor CPL, lead quality and downstream conversion.
Content, Blogs & Social
- Create campaign messaging and assets including emails, landing pages, outreach copy and toolkits.
- Lead blog production aligned to campaign themes.
- Drive social amplification to increase engagement and registrations.
Events & Partner Extension
- Promote owned and 3rd-party events with measurable outcomes.
- Extend campaigns through partners using scalable Campaign in a Box toolkits.
ABM & Sales Alignment
- Support ABM outreach creation for priority accounts.
- Align tightly with LDR/BDR teams to ensure strong follow-up, speed-to-lead and meeting conversion.
- Maintain closed-loop reporting to improve performance.
What You Bring
- 5+ years’ experience in integrated marketing, demand generation or field marketing.
- Proven success executing multi-channel campaigns across international markets.
- Strong experience with webinars, email marketing, nurture and lead generation programmes.
- Experience managing content syndication and 3rd-party vendors.
- Confident content creator with strong copywriting skills.
- Experience localising campaigns across regions.
- Highly organised, performance-driven and comfortable working cross-functionally.
- Experience with some of the marketing technology Five9 utilises –Salesforce.com, Marketo, Zoom for webinars, 6sense, Folloze Monday.com,
- Strong analytical skills with the ability to measure, report and optimise campaign performance.
16-Month Fixed Term Contract (Maternity Cover)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 5+ years' experience in integrated marketing, demand generation or field marketing
- Proven success executing multi-channel campaigns across international markets
- Strong experience with webinars, email marketing, nurture and lead generation programmes
- Experience managing content syndication and 3rd-party vendors
- Confident content creator with strong copywriting skills
- Experience localising campaigns across regions
- Strong analytical skills with the ability to measure, report and optimise campaign performance
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
