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Position Summary:
This position is responsible for issuing tickets, gifts, and promotions for Marketing events while providing superior customer service for all guests.
Primary Duties and Responsibilities: Includes but not limited to:
- Conducts event registration
- Completes gift compilation
- Maintains property knowledge
- Interacts with guests and provides event information
- Enters guest information for events
- Maintains and respects confidentiality of marketing programs and guest information
- Unloading and organizing promotional gifts
Secondary Duties and Responsibilities:
- Sets-up and tears-down event equipment and furniture
- Independently performs related tasks, as needed
- Maintains a clean and well stocked work area
- Assists the Marketing Operations Manager and Supervisors, as needed
Minimum Education and Qualifications:
- High School Diploma or equivalent
- Basic computer skills
- Must be able to professionally communicate event details to guests
- Must be able to work independently under minimal supervision
Competencies: Incumbent will master the following competencies while in this position:
- Good written and verbal communication skills
- Good organizational skills
Training Requirements:
- Knowledge of Arctics and the Avatar Event Management System
- Momentum Program
- ACSC
- Workday
- Mohegan Sun’s scheduling and time management program
Physical Demands and Work Environment:
- Must be able to stand for extended periods of time
- May be required to lift up to 50 lbs.
- Other qualifications may apply based upon specific event requirements
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
RegularKnock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Skills Required
- High School Diploma or equivalent
- Basic computer skills
- Knowledge of Arctics
- Knowledge of Avatar Event Management System
- Knowledge of Momentum Program
- Knowledge of ACSC
- Knowledge of Workday
- Ability to professionally communicate event details to guests (written and verbal)
- Ability to work independently under minimal supervision
- Maintain confidentiality of marketing programs and guest information
- Able to stand for extended periods
- Able to lift up to 50 lbs
- Willingness to work various shifts and flexible hours
What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
