Marketing Email & Operations Manager

Marketing Operations Manager

Intapp is seeking a Marketing Operations Manager with deep expertise in email marketing strategy and execution to drive operational excellence across our digital marketing programs. This role will serve as a key owner of our email channel—partnering closely with Growth Marketing, Events, and cross-functional teams to design, launch, and optimize scalable, high-impact campaigns.

This is a highly collaborative role that blends strategic thinking with hands-on execution. You will play a critical role in shaping how lifecycle, nurture, promotional, and event-driven email programs are architected, deployed, measured, and continuously improved—while helping scale operational processes as the organization grows.

What You Will Do:

·       Serve as the primary operational owner for email marketing strategy and execution, including lifecycle, nurture, and campaign-based programs.

·       Translate marketing strategy into scalable email workflows, automation logic, segmentation frameworks, and testing plans.

·       Build and optimize complex email campaigns and journeys within marketing automation platforms.

·       Partner with Growth Marketing and stakeholders to define audience strategy, personalization approaches, and performance benchmarks.

·       Ensure best practices across deliverability, compliance, data hygiene, and campaign QA.

·       Own and refine intake, timelines, and execution processes to ensure consistent and on-time campaign delivery.

·       Monitor email performance (engagement, conversion, pipeline impact) and surface insights to inform testing and optimization.

·       Contribute to the evolution of lead scoring, lifecycle triggers, and automation logic to reflect customer complexity.

·       Support operational workflows across events and other digital channels as needed.

·       Establish and maintain documentation, templates, and scalable frameworks for email and lifecycle programs.

·       Act as a trusted subject matter expert on email marketing platforms and automation strategy.

What You Will Need:

·       5+ years of experience in marketing operations or digital marketing, with strong emphasis on email marketing and marketing automation.

·       Demonstrated experience building and optimizing lifecycle, nurture, and automated email programs.

·       Hands-on experience with marketing automation and CRM platforms (e.g., HubSpot, Marketo, Salesforce, or similar).

·       Strong understanding of segmentation strategy, personalization, A/B testing, and performance optimization.

·       Experience balancing strategic planning with detailed campaign execution.

·       Ability to manage multiple initiatives simultaneously while maintaining exceptional attention to detail.

·       Strong cross-functional collaboration skills, particularly with Growth, Sales, and Analytics teams.

·       Analytical mindset with comfort interpreting engagement, pipeline, and attribution data.

·       Experience in B2B, SaaS, or Enterprise marketing environments preferred.

What you will gain:

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.  We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. 

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.

• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.

• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family.  Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. 

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.