Marketing Operations Lead

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

About the Role
We are hiring a Marketing Operations Lead to set the systems and governance for our core systems, tools, and processes that keep our marketing team running with clarity and speed. You’ll architect how Marketing operates end to end — designing and leading the frameworks, standards, and rhythms that allow the team to scale efficiently without losing creativity or quality.

You’ll partner across Marketing, Product, and Legal to simplify our operational stack, codify best practices, and build consistency into how we plan, communicate, and launch.

In this role you will:

• Set and evolve the standards for onboarding, playbooks, and internal comms guidance across Marketing.

• Establish governance for end-to-end marketing processes, ensuring clarity from intake through launch and learn.

• Direct tooling strategy (Airtable, DAM, rights management, PM tools) to drive simplification and AI integration.

• Shape cross-functional operating models with Product, Legal, and Comms Ops to improve speed and collaboration.

• Ensure and audit compliance with company policies on data access and confidentiality.

You’ll thrive in this role if you have:

• 8–10 years in marketing or creative operations, strategy & ops, or program management.

• Experience leading operational design or transformation at org-wide scale (e.g., marketing, creative, or cross-functional operations).

• Proven systems thinker who designs and scales operational frameworks that improve how large marketing teams work.

• Thrives in fast-paced, ambiguous environments; finds structure without over-engineering.

• Skilled at influencing senior stakeholders and aligning multiple orgs around a unified operating model.

• Calm, collaborative operator who brings clarity and structure to fast-moving environments.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.