Marketing Operations Director

Join FINN Partners, a leading firm in digital marketing, dedicated to leveraging innovative strategies to drive growth for our clients. We are seeking an experienced Marketing Operations Director to support our Strategy and Engagement team.
The Opportunity: Our 60+ person team of expert strategists, planners & developers, spread across multiple time zones, needs a partner to ensure seamless operations and collaboration across all disciplines including, account strategy, insights & planning, paid media, analytics, digital UX and development, social media, and SEO.
Who Are We Looking For?

• A master communicator: You excel in written and verbal communication, adept at managing up, down, and across teams, and know how to reach out effectively in any situation.
• An organizational expert: You’re passionate about creating efficient processes and workflows, ensuring that projects move smoothly from start to finish.
• A strategic matchmaker: You understand the unique skills and work styles of each team member, enabling you to align them with the right projects for maximum impact.
• A skilled multitasker: You work closely with resource and project management to balance a constant flow of projects, ensuring workloads are manageable.
• A diplomatic leader: You advocate for the Strategy and Engagement teams while collaborating across departments, building partnerships, and solving problems effectively.
• A generalist: You have broad experience working with and in a variety of disciplines, understanding the purpose, needs, and greater context of each one, allowing you to bridge gaps and connect the dots between different areas.
• A people-person: You thrive on building strong relationships and prefer direct, personal communication.
• A trusted advisor: You listen actively and handle conflicts with tact and discretion, providing support where needed.

What You’ll Be a Part Of:

• A growing agency with a team that works hard, collaborates effectively, and aims to create impactful work.
• A group of experts in their respective fields, committed to supporting each other and our clients.
• Leadership that values your success and career growth.
• A culture that prioritizes diversity and work-life balance.
• An agency focused on achieving strategic excellence.

Where Will You Work?
Wherever you are. And in the office on Tuesdays and Thursdays…if you want.
We’re a remote workplace (with optional in-office days). We have offices in Boston, Nashville, New York, Vancouver, WA, Washington, DC, and London.
Responsibilities:

• Support Strategy and Engagement Leadership in the smooth operation and management of the team.
• Work with leadership to analyze and improve marketing processes to increase efficiency, reduce costs, and enhance the team's productivity.
• Maintain an overview of the team’s skills, availability, and workload across offices. (Proficiency with agency software tools like Kantata is required.)
• Align team members' unique talents with client work to ensure the best outcomes.
• Serve as the liaison between the various strategic disciplines, Project Managers, and other departments, ensuring project requirements are met and work is appropriately assigned.
• Facilitate collaboration between disciplines and ensure the smooth flow of information between teams.
• Understand the strategic process and the resources required to successfully complete various types of projects (e.g., media planning, digital UX, social media, SEO).
• Review potential freelance resources and create a database to streamline resourcing. Assist with recruiting full-time candidates when needed.
• Build trusting relationships with team members and act as a confidante and advisor to help address any issues or conflicts.
• Attend leadership meetings and keep leadership informed of any team issues, concerns, or successes.
• Work with leadership to assess the need for training or skill development within the team and coordinate relevant programs.

Qualifications:

• Bachelor’s degree, preferably in marketing, communications, business, management, or a related field.
• 5-10 years of proven experience in project/resource management within a marketing or advertising agency, or a similar industry. 
• Management and agency experience is required.
• Advanced understanding of integrated marketing projects (media planning, digital, social, analytics).
• Proficiency with MS Office (Outlook, Word, Excel, PPT) and/or G Suite (Docs and Sheets). 
• Basic knowledge of resource management software and project management tools. Proficiency with Kantata is highly valued.
• Ability to stay calm under pressure and manage competing demands with strategic problem-solving.
• Strong organizational skills, with the ability to manage multiple priorities and details.
• Excellent interpersonal skills and an outgoing nature.
• A passion for strategic excellence and a desire to work in a collaborative agency environment.

Anticipated Salary: $110,000-$130,000
Commensurate with experience and depending upon workplace.
How to Apply:
Please send your resume, a cover letter highlighting your relevant experience in marketing analytics and data science, and any examples of analytics projects or dashboards you have developed to [insert application email or link]. Please include "Marketing Performance and Analytics Analyst Application" in the subject line.
FINN Partners is an equal opportunity employer that values diversity and inclusion. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or any other characteristic protected by law.
#LI-TS1- New York, NY #LI-Remote
About FINN Partners:
FINN Partners was launched in 2011 to realize Peter Finn's vision to create a leading communications agency dedicated to shaping a bold new future in which innovation and partnership are strong drivers of the brand. FINN Partners specializes in the full spectrum of communications services, including digital and social media. Practice areas include arts, consumer lifestyle & sports, corporate social responsibility, education, health, manufacturing, technology, travel, and public affairs.
We are entrepreneurial-minded, global, and focused on integrated programs that bring to life the world-changing technologies, products, and services of our client partners. Our company culture celebrates delighting our clients with innovative and creative campaigns and programs, and we provide opportunities for our employees to conduct career-meaningful work in a creative, fast-paced, collaborative, and fun environment. We work hard and play nice.
Headquartered in New York City, the agency has 1,000+ employees, with offices in 24 cities around the world: Atlanta, Boston, Chicago, Denver, Detroit, Dublin, Hong Kong, Honolulu, Fort Lauderdale, Frankfurt, Jerusalem, London, Los Angeles, Munich, Nashville, Paris, Portland, San Francisco, Seattle, Shanghai, Singapore, Tamuning (Guam), Vancouver (Wash.) and Washington D.C.