We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
We are a 65-person marketing function spanning Brand & Content, Performance Marketing, Website & CRO, CRM, Product Marketing, and Financial Promotions Compliance.We are seeking a Marketing ops consultant to redesign and embed a structured, scalable Marketing planning framework to:
- Enable seamless delivery of all Marketing activity across all channels, on time and to exceptionally high creative standards
- Capture all KPIs associated with Marketing activity, ensuring they are logged and measured against with rigour
- Identify key roles, responsibilities and standardised communication / collaboration tools required for an effective operating model
- Implement a detailed and robust marketing briefing and planning process to deliver campaigns and assets against fixed go-live dates and to exceptionally high standards
- Implement and support the configuration of new workflow management tool e.g. Monday / Asana
- Implement clear SLAs across all teams, that allow sufficient space for collaboration, feedback, edits and approvals
- Define and implement key decision points, RACIs, milestones and approval levels
- Develop early and structured, but balanced compliance integration, which ensures campaign content does not lose its fundamental objectives and impact potential
- Develop visible critical path management process
- Implement formal risk escalation and remediation process
- Develop standardised reporting frameworks on output, capacity and campaign performance
Scope of Engagement
The consultant will:
- Diagnose current campaign lifecycle and root causes of delay
- Identify key roles required across marketing teams, to ensure collaborative and integrated planning, approvals and escalation processes that ensure timely delivery and exceptional campaign content quality
- Design a clear end-to-end campaign operating model
- Implement SLAs and stage-gated delivery
- Define RACI and decision governance
- Support the implementation of a new workflow management tool and DAM (Monday / Orangelogic)
- Introduce structured escalation protocols
- Establish a single campaign tracking framework
- Embed the model through live campaign pilots
The engagement must go beyond design and ensure practical adoption.
Profile Required
We require a consultant with:
- Proven experience transforming Marketing Operations in 50+ person teams
- Strong governance and portfolio management expertise
- Experience in regulated environments (financial services preferred)
- Ability to operate at SLT level and challenge constructively
- Demonstrated track record improving delivery predictability
- This role requires operational rigour and implementation capability — not advisory facilitation alone.
Please note the benefits below apply to permanent roles.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
What We Do
We’re the UK’s number 1 investment platform for private investors, based in Bristol, where we now employ over 1,700 people. For more than 40 years we’ve helped investors save time, tax and money on their investments. Today we're trusted by over 1.7 million clients.
Our service allows clients to bring all their ISAs, pensions, SIPPS, and savings into one easy to manage place, allowing them to be in control.
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