Marketing Operations Associate

This position is a hybrid in-office role that works out of our Headquarters in Boston, MA (this role is not a virtual / remote position).

As an email marketing associate you will play a mission-critical role in Customer Communications, managing the production and execution of emails and push notifications that drive a significant portion of our business. This role will be responsible for managing the end-to-end production process for several of our brands. This role is based out of the Boston office and operates on a hybrid schedule. Due to the nature of the role, there is a need for occasional outside working hours support during busy seasons. 

What You'll Do

• Manage end-to-end production process for email campaigns and push notifications
• Manage and prioritize the pipeline of email campaigns
• Solicit requirements, specs, assets from business analysts for email campaigns
• Manage internal deadlines for each campaign and communicate with creative execution team, and business unit stakeholders to ensure completion
• Work with creative team and business stakeholders to ensure concepts align with objectives
• Hold cross-functional partners accountable for timely completion of deliverables
• QA all emails, ensuring content is accurate and links work to provide the customer with a positive experience
• Optimize results for email campaigns by testing subject lines, creative, copy etc.
• Be the expert on email best practices, technologies, and trends.
• Provide and implement recommendations for continual improvement of email campaign process

What You'll Need

• Outstanding project and people management skills
• Incredible attention to detail and highly organized
• Resourceful, self-driven, self-aware, accountable/reliable, and excellent at follow-up communication
• Ability to work under pressure, meet deadlines and handle multiple projects simultaneously
• Basic Excel skills, with ability and interest in data analysis

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.