Marketing Operations Architect, AI Automation
Austin, TX – Arboretum Plaza (Hybrid)
Position Summary
Thales is looking for a Marketing Operations Architect, AI Automation to lead the strategy, architecture and hands-on development of AI-driven innovations that transform how marketing operates at scale.
In this position, you will also be responsible for designing and deploying agentic workflows that automate manual business processes, transitioning our operations into an agent-led production environment. Blending AI product thinking, solution architecture and hands-on development, this role focuses on practical AI adoption - helping team work faster, reduce friction and improve marketing efficiency and performance.
Key Areas of Responsibility
- Define and own the Marketing AI & Automation roadmap aligned to business priorities by identifying and prioritizing high-ROI AI use cases, redesigning high-volume manual workflows into automated, agent-led processes, and moving AI initiatives from experimentation to production-grade, scalable capabilities.
- Architect and implement AI agents and agentic workflows integrated with core systems including Salesforce, Marketo, Outreach, ZoomInfo, and related platforms, while implementing AI guardrails including quality controls, privacy, compliance, and responsible AI standards.
- Drive AI adoption through structured enablement, training, and rollout plans; serve as a trusted advisor to Marketing leadership on AI capabilities and opportunities; and build confidence and fluency in AI-powered ways of working across teams.
- Collaborate with BDRs, Campaign Operations, Demand Generation, Regional Marketing, Sales Enablement, and other teams to validate current-state workflows and design future-state agentic models, while partnering closely with IT, Security, and the central AI infrastructure team to ensure governance, compliance, and secure integrations.
- Establish success metrics tied to efficiency gains, cost reduction, quality improvement, and revenue impact, while implementing usage, performance, and cost tracking for AI agents and workflows.
- Continuously refine AI agents based on adoption patterns, performance data, and user feedback, and publish impact summaries that clearly demonstrate measurable business value.
Minimum Qualifications
- 5+ years of experience in Marketing Operations, Revenue Operations, or Marketing Technology, with proven experience designing agentic workflows to augment or replace manual marketing workflows and processes.
- Hands-on experience building AI agents using tools such as Mindflow, Copilot Studio, LangChain, or similar frameworks, with the ability to rapidly prototype, test with users, and iterate based on feedback.
- Strong understanding of enterprise integration patterns and APIs.
- Knowledge of enterprise AI governance, data security, data privacy, and compliance considerations.
- Experience working with technical teams, Salesforce (SFDC) Administrators, and other MarTech system owners, along with experience using marketing platforms such as Marketo, Outreach, 6sense, and ZoomInfo.
- Proactive problem-solver with the ability to navigate ambiguity, remove roadblocks, and drive successful AI and automation initiatives.
Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
Special Position Requirements
- Schedule: Core business hours, Monday – Friday.
- Travel: This position may require domestic travel less than 10%.
- Regulatory Compliance Requirements: None.
Why Join Us?
Say HI and learn more about working at Thales click here.
#LI-Hybrid
#LI-AR1
This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].
The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
Total Target Cash (TTC) 116,928.00 - 216,800.00 USD Annual
This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.
(For Internal candidate, if you need more information, please raise HR request through MyThales)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
•Company paid holidays and Paid Time Off
•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
Skills Required
- 5+ years experience in Marketing Operations, Revenue Operations, or Marketing Technology
- Hands-on experience building AI agents using Mindflow, Copilot Studio, LangChain, or similar frameworks
- Strong understanding of enterprise integration patterns and APIs
- Knowledge of enterprise AI governance, data security, data privacy, and compliance
- Experience working with technical teams and Salesforce Administrators; experience with Marketo, Outreach, 6sense, ZoomInfo
- Proactive problem-solver able to navigate ambiguity and remove roadblocks
- Must be legally authorized to work in the United States and not eligible for visa sponsorship
- Successful completion of a post-offer background check
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
-
Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
-
Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
-
Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
