The Role
Lead a small remote team of virtual assistants to deliver social media and administrative services, manage client relationships, develop and implement social strategies, review content and reports, track KPIs, ensure platform policy compliance, and maintain quality and timely delivery.
Summary Generated by Built In
This is a remote position.
Job Description - Social Media Manager
Position: Social Media Manager
Location: Remote
Shift: US Shift (Night Shift)
Team Size: 2–3 Virtual Assistants (Social Media + Admin Support)
About the Role
We are looking for an experienced and dynamic Social Media Manager to lead a team of 2-3
Virtual Assistants (VAs) who support our clients in both social media management and
administrative tasks. This role requires excellent communication skills, strong leadership, and a
client-first mindset. The Social Media Manager will be responsible for ensuring high-quality client
deliverables, managing relationships with clients, and guiding the VA team to achieve
performance and engagement goals.
Key Responsibilities
● Client Relationship Management
○ Serve as the primary point of contact for assigned clients.
○ Understand client goals, brand voice, and ensure alignment across all social
media and admin deliverables.
○ Conduct regular check-ins and review meetings with clients to provide updates
and gather feedback.
● Team Management
○ Lead and mentor a team of 2–3 Virtual Assistants managing social media and
admin tasks for clients.
○ Oversee workload distribution, task assignments, and ensure timely delivery of
work.
○ Train, guide, and monitor team members to maintain quality and consistency.
○ Review and approve content, reports, and communications before client
submission.
● Social Media Management
○ Develop and implement social media strategies tailored to client objectives.
○ Oversee content creation, scheduling, publishing, and reporting across multiple
platforms (Facebook, Instagram, LinkedIn, Twitter, etc.).
○ Track social media KPIs, generate reports, and present actionable insights to
clients.
○ Ensure compliance with Meta, Google, and platform policies to avoid account
issues.
● Administrative Oversight
○ Coordinate and supervise Virtual Assistants managing client’s administrative
processes.
○ Ensure smooth communication, documentation, and operational support on
behalf of the clients.
○ Maintain quality checks to ensure client satisfaction on both social media and
admin deliverables.
Required Skills & Qualifications
● Bachelor’s degree in Marketing, Communications, Business, or a related field
(preferred).
● Proven experience (3-5 years) in social media management with client-facing
responsibilities.
● Prior experience managing a team (preferably Virtual Assistants or remote staff).
● Strong written and verbal communication skills in English (US clients).
● In-depth knowledge of major social media platforms, analytics tools, and content best
practices.
● Ability to multitask, manage deadlines, and maintain quality standards under pressure.
● Familiarity with task/project management tools (e.g., Trello, Asana, ClickUp, Zoho
Projects).
What We Offer
● Competitive salary based on experience.
● Opportunity to lead and grow within a fast-paced, global environment.
● Exposure to working with international clients.
● Supportive and collaborative work culture.
Skills Required
- Proven social media management experience (3-5 years) with client-facing responsibilities
- Prior experience managing a team, preferably virtual or remote staff
- Strong written and verbal communication skills in English
- In-depth knowledge of major social media platforms, analytics, and content best practices
- Familiarity with task/project management tools (Trello, Asana, ClickUp, Zoho Projects)
- Ability to multitask, manage deadlines, and maintain quality under pressure
- Bachelor's degree in Marketing, Communications, Business, or related field
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The Company
What We Do
IBS For You, also known as Infinity Business Services, is a managed remote team provider that has been transforming how business leaders work for over 17 years. Founded with the belief that leaders shouldn't get bogged down by administrative tasks, the company specializes in building, training, and managing remote teams for admin, marketing, accounting, and tech support, helping US businesses scale with confidence.
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