The Role
The Marketing Manager develops and implements the hotel's marketing, media, communications, PR, and promotional plans. Responsibilities include campaign coordination, ROI analysis, budget control, content and collateral creation, brand compliance, website and third-party channel management, guest database maintenance, market benchmarking, event promotion, and collaboration with sales, F&B, agencies, and corporate marketing. The role also supports hotel business generation, marketing training, trend analysis, and administrative operations.
Summary Generated by Built In
SCOPE
The overall scope of the Marketing Manager & Communications is to the Director of Sales & Marketing to position, promote and enhance awareness of Kempinski Hotel Soma Bay and its outlets as a market leader through Marketing & Communications activities as well as to ensure compliance with the brand Kempinski.
OVERALL OBJECTIVES
The job of Marketing Manager is executed satisfactorily when:
Marketing & PR activities are created, planed, coordinated and implemented.
Targeted goals as defined in the hotel marketing plan are reached.
Kempinski’s brand is protected and the awareness of the Kempinski brand as defined in the strategic marketing plan is enhanced.
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
Plan, coordinate and implement direct marketing, both on- and offline.
Maintain guest database for mailings.
Liaise with F&B department to promote F&B outlets.
Create, coordinate and maintain give-aways and collateral.
Ensure picture storage and distribution systems are maintained (Picture Park & VFM Leonardo).
Provide content and images for websites according to Corporate Identity.
Ensure content and photography of 3rd party websites is maintained.
Ensure compliance with Corporate Identity guidelines.
Act as brand custodian for hotel and Kempinski brand.
Ensure all creative are reviewed and approved by Corporate Marketing in a timely manner before advertising agency or printer proceeds.
Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
Coordinate between hotel and Corporate Marketing and agencies whenever necessary.
Maintain updates of Corporate Marketing guidelines and inform colleagues.
Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
Pro-actively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business.
Key Responsibilities
MAIN RESPONSIBILITIES
Under the supervision of the Director of Sales & Marketing create the hotel media and marketing plan.
Implement media and marketing plan and coordinate with agencies.
Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable).
Play a significant role in developing the hotel Marketing budget and maintain budget control.
Under the guidance of the Director of Sales & Marketing create and implement all Marketing activities, including but not limited to:
Creation and print of collateral
Promotions and packages
Advertising
Market analysis
Photo-shootings
Plan, coordinate and implement direct marketing, both on- and offline.
Maintain guest database for mailings.
Liaise with F&B department to promote F&B outlets.
Create, coordinate and maintain give-aways and collateral.
Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo).
Provide content and images for websites according to Corporate Identity.
Ensure content and photography of 3rd party websites is maintained.
Ensure compliance with Corporate Identity guidelines.
Act as brand custodian for hotel and Kempinski brand.
Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before the advertising agency or printer proceeds.
Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
Coordinate between the hotel and Corporate Marketing and agencies whenever necessary.
Maintain updates of Corporate Marketing guidelines and inform colleagues.
Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
Proactively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business.
Contribute to my.kempinski to share best Marketing practices, the best practices can be collateral, successful promotions, outlet launches etc, this provides a channel for inter-hotel learning and also creates motivation.
Conduct competition checks, benchmarking and follow up on market trends on a regular basis.
Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing.
Follow the sales and marketing results and propose corrective actions if needed.
Take part in sales and marketing training programmes.
Keep up to date with the latest developments in the hotel including all activities, promotions, rates of the hotel.
Provide administrate support for the Marketing office in the absence of a coordinator.
Under the supervision of the Director of Sales & Marketing create the hotel media and marketing plan.
Implement media and marketing plan and coordinate with agencies.
Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable).
Play a significant role in developing the hotel Marketing budget and maintain budget control.
Under the guidance of the Director of Sales & Marketing create and implement all Marketing activities, including but not limited to:
Creation and print of collateral
Promotions and packages
Advertising
Market analysis
Photo-shootings
Plan, coordinate and implement direct marketing, both on- and offline.
Maintain guest database for mailings.
Liaise with F&B department to promote F&B outlets.
Create, coordinate and maintain give-aways and collateral.
Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo).
Provide content and images for websites according to Corporate Identity.
Ensure content and photography of 3rd party websites is maintained.
Ensure compliance with Corporate Identity guidelines.
Act as brand custodian for hotel and Kempinski brand.
Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before the advertising agency or printer proceeds.
Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
Coordinate between the hotel and Corporate Marketing and agencies whenever necessary.
Maintain updates of Corporate Marketing guidelines and inform colleagues.
Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
Proactively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business.
Contribute to my.kempinski to share best Marketing practices, the best practices can be collateral, successful promotions, outlet launches etc, this provides a channel for inter-hotel learning and also creates motivation.
Conduct competition checks, benchmarking and follow up on market trends on a regular basis.
Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing.
Follow the sales and marketing results and propose corrective actions if needed.
Take part in sales and marketing training programmes.
Keep up to date with the latest developments in the hotel including all activities, promotions, rates of the hotel.
Provide administrate support for the Marketing office in the absence of a coordinator.
Skills, Knowledge and Expertise
Experience:
- Minimum of 3 to 4 years experience in a similar position.
- Preferably in an international, luxury five-star hotel.
- Fluency in English – excellent oral and written skills.
- A minimum of 3 years experience in Marketing.
Language:
- Arabic & English
COMPETENCIES:
- Proficient understanding of the Marketing Principal fundamentals, concepts, tools and practices.
- Copywriting skills
- Experience in developing and running Marketing campaigns and their analysis
- Proven project management skills
TECHNICAL:
- COMPETENCIES.
- Excellent skills in Microsoft office.
- Creative programmed such as photo-shop, InDesign etc. is a plus.
About Kempinski
Founded in Germany, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Egyptian nationality
- Three to four years of experience in a similar marketing position
- At least three years of marketing experience
- Experience in an international luxury five-star hotel
- Fluency in English, with excellent oral and written skills
- Arabic and English language proficiency
- Understanding of marketing principles, fundamentals, concepts, tools, and practices
- Copywriting skills
- Experience developing, running, and analyzing marketing campaigns
- Proven project management skills
- Excellent Microsoft Office skills
- Experience with Photoshop or InDesign
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
