Marketing Manager - Customer Experience

Position Summary:   

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  

In the Marketing Manager – Customer Experience position, you’ll lead efforts to elevate how Direct Supply engages with customers through premier tradeshows, strategic campus visits, and the transformation of our showroom into a future-focused Customer Meeting Center. You’ll align immersive, high-impact experiences with business objectives, bringing our brand to life through personalized, memorable customer interactions. 

Skills Needed: 

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. 

• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively. 

• Ensures a Customer Focus - Keeps our customer needs at the center; Tirelessly pushes for AI-First solutions to create customer value and evangelizes Principle #2. Taps into market and customer insights to shape priorities and make decisions. 

• Mobilizes Resources - Efficiently marshals and utilizes resources - people, funds, materials, support - to meet objectives within deadlines and limits. Coordinates multiple activities and optimizes limited resources to achieve goals. 

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. 

• Proven ability to lead complex projects from concept through execution with cross-functional collaboration. 

What You’ll Do and Impact:  

• Lead the transformation of a traditional showroom into a multi-purpose Customer Meeting Center through a phased plan and long-term strategic vision. 

• Drive customer engagement strategy and ensure brand consistency across both physical and digital environments. 

• Collaborate with cross-functional teams to integrate technology, storytelling, and design elements that reflect the brand and support strategic priorities. 

• Apply strategic planning and project management expertise to deliver seamless execution across multiple workstreams. 

• Oversee strategy and execution for top-tier tradeshows, including messaging, engagement, and alignment to sales pipeline goals. 

• Lead end-to-end planning and delivery of on-campus customer visits, ensuring high-impact, personalized experiences. 

• Develop scalable, repeatable processes for visit execution and feedback collection to continuously improve satisfaction and outcomes. 

• Support the alignment of experiential marketing touchpoints with broader customer insight initiatives, ensuring data share to support business decisions

• Manage vendor relationships for design, construction, and digital experience to support showroom transformation and event needs. 

Experience: 

• Bachelor’s Degree in Marketing, Communications, Business, or related field. 

• 6+ years of experience in marketing or customer experience roles. 

• Strong background in project leadership, stakeholder engagement, and vendor management. 

• Track record of delivering customer-centric experiences that drive measurable results. 

• Experience with space planning or experience design is a plus. 

• Exceptional organizational and communication skills. 

Additional Items of Interest: 

• Experience with AV/digital technology integration preferred 

• Experiential marketing certifications a plus