The Role
Conduct field and desk research to map Luxembourg merchants' payment providers, methods, pain points, and opportunities. Record structured data from merchant visits, support competitor and market analysis, identify common challenges and tech/AI use cases, and produce weekly summaries to inform Paytm Europe's market-entry planning.
Summary Generated by Built In
About Paytm Europe
Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business.
Paytm Europe Payments S.A., backed by One97 Communications Limited, one of India's largest fintech groups, is building a merchant payments business in Europe. We are starting with Luxembourg and are currently in the early stages of shaping our product, go-to-market approach, merchant outreach, and local market understanding.
We are looking for motivated interns who are curious, proactive, and excited to be part of building something from the ground up.
About the Internship
Duration: 6 months
Location: Luxembourg
Type: Internship
As a Market Intelligence Intern, you will help Paytm Europe better understand Luxembourg's merchant market: visiting local businesses, speaking with merchants, collecting information on how they accept payments today, and helping the team spot opportunities.
This is a hands-on role, split between the field visits and desk research.
What You'll Be Doing
● Visit merchants across Luxembourg: restaurants, cafés, retail shops, convenience stores, fuel stations, and other small businesses.
● Ask merchants how they currently accept payments, which provider or card machine they use, and what works well and what does not.
● Record findings in a structured format: merchant name, location, business type, payment method, provider, and key pain points.
● Support desk research on Luxembourg's payments market: local providers, pricing models, card machines, and merchant reviews.
● Identify common challenges: payment costs, settlement delays, onboarding friction, hardware or reporting issues.
● Explore where AI or tech tools could help merchants: marketing, invoicing, inventory, reporting, loyalty, scheduling.
● Write findings into simple weekly summaries for the team.
● Coverage areas: Luxembourg City, Kirchberg, Cloche d'Or, Esch-sur-Alzette, Differdange, Dudelange, Ettelbruck, and select border areas near Belgium, France, and Germany.
What We're Looking For
● Currently studying Business, Economics, Finance, Marketing, Strategy, or related fields. Open to other backgrounds if curious and willing to learn.
● Comfortable speaking to new people in person and asking clear questions.
● Organised and detail-oriented, especially when recording information.
● Curious about businesses, technology, and payments.
● Reliable and self-driven, comfortable managing your own time in the field.
● Able to turn conversations and observations into clear written notes.
● Fluent in English and French; German strongly preferred. Luxembourgish a plus
Nice to Have
● Experience in field research, surveys, mystery shopping, sales, or customer-facing roles.
● Familiarity with Luxembourg's local business environment.
● Interest in fintech, digital payments, or AI tools.
● Basic understanding of card/online payments (training will be provided).
What You'll Learn
● How a fintech company researches a new market before launch.
● Practical exposure to merchant payments, local business research, competitor mapping, and go-to-market planning.
● How to transform field data into structured, usable business insights.
● Real market-entry work with the Paytm Europe team
Skills Required
- Currently studying Business, Economics, Finance, Marketing, Strategy, or related field
- Comfortable speaking to new people in person and asking clear questions
- Organised and detail-oriented, especially when recording information
- Curious about businesses, technology, and payments
- Reliable and self-driven, comfortable managing own time in the field
- Able to turn conversations and observations into clear written notes
- Fluent in English and French
- German language ability
- Luxembourgish language ability
- Experience in field research, surveys, mystery shopping, sales, or customer-facing roles
- Familiarity with Luxembourg's local business environment
- Interest in fintech, digital payments, or AI tools
- Basic understanding of card/online payments (training provided)
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
