Marketing Delivery Associate - Campaign Testing

Job Description
About This Position:
The Marketing Delivery Associate (Campaign Testing) will be responsible for developing and maintaining test scenarios, test plan, test cases used for testing within Card marketing validation team. This team is tasked with analyzing credit card marketing campaign assets (online or offline), such as direct mail, online ads, emails, and microsites, to ensure both individual asset quality and overall campaign quality before they reach Chase Card customers. This position is part of Card Services, a key business within Chase's Consumer & Community Banking group.
Responsibilities:
The individual will collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams. The objective is to deliver marketing materials that are accurate, compliant, and functional to customers and prospects consistently. Card Marketing Validation is a crucial component of the campaign lifecycle, and this person will ensure streamlined processes for marketers, optimize resource efficiency, fulfill customer promises, and maintain regulatory compliance.
This individual will have the primary role for development of testing strategies including creating testing plans and scenarios, preparing test cases, conducting testing and review results for final campaign manager sign-off. The individual must demonstrate independent judgement to perform analysis of business requirements and system specifications, prioritize testing activities for configuration changes, execute test plans and scripts to facilitate complex testing activities, provide specific technical guidance on defects to business stakeholders, BAs and IT. The ideal candidate will be self-motivated and self-directed and be able to thrive in a fast-paced and high-visibility work environment.

• Interact with campaign management, project management and development teams to develop a strong understanding of the project/campaign and testing objectives
• Develop and lead the test strategy/effort and generate scripts to perform testing cycles both manual and using automation
• Review campaign requirements, specifications, user documentation, help files, and other project documentation - job aids/procedures to assure quality of the test suites to be developed
• Work with appropriate business and technology leads to determine the acceptable range for test results and performance
• Ensure proper version control and configuration management of all test objects developed and test environments used
• Creation & maintenance of the job aids & procedures associated with the testing standards and used by Card marketing validation team
• Support during production deployment of campaigns and perform "validation testing" during the off-hours/weekend release windows
• Have a keen eye to identify process gaps and lean down processes

Experience/Skills

• Minimum 4-5 years of experience in E2E campaign testing across emails, Direct mail, microsites with strong collaboration, project management skills is preferred
• Experience in campaign processes and ability to understand various channels of communications to customers with strong attention to detail and problem solving skills
• Experience in execution of automated test suites preferred with hands - on experience in both waterfall and Agile SDLC models preferred
• Knowledge & experience on JIRA tool with data extraction and data driven insights for process efficiencies will be a preferred
• Proven ability to manage and prioritize multiple, diverse projects simultaneously .Excellent verbal and written communication skills to co-ordinate effectively with partners, project & testing teams and bridge the communication gaps. The candidate must possess excellent problem solving, interpersonal communication , project and time management skills while being extremely detail oriented

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.