Marketing Data Analyst

 Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions. 

This is where you and your skills come in. We’re currently looking for:  Marketing Data Analyst

Reporting to the Manager of Marketing Data Science, this individual will have the freedom to utilize the latest technologies to solve challenging problems. The Marketing Data Analyst will work in a fast-paced environment, with diverse data sets and technologies to handle inbound tickets, data analytics requests and a number of challenging data problems. This role will collaborate closely with our Marketing Operations and Sales Operations teams to provide insights from your analysis and remove obstacles stemming from data integrity issues.  

To succeed in this role you must have experience in:

Analysis & Remediation 

In this area of responsibility, you will participate in the monitoring of data enrichment processes. Communicating clearly the results of analysis to RingCentral staff. 

Operational Management & System Integrity 

The Marketing Data Analyst will consult with internal stakeholders and technical experts to further assess issues as well as potential system level improvements. You will develop and execute test plans to check technical performance and accuracy of infrastructure and report findings to make recommendations for improvement.  

What You Will Do: 

• Help Marketing & Sales Operations to design solutions to support business stakeholders and growing business needs while thoroughly considering the system impact 

• Contribute in change control policies, architecture, system/data flows and deployment strategies 

• Assess territory-change implementation procedures to ensure they comply Sales and Marketing business objectives 

• Automate data-driven tasks and design processes that require zero intervention 

• Manipulate, analyze, and interpret large amounts of data and translate into actionable insights using innovative techniques 

• Manages the alignment of Sales and Marketing for global territory management and associated functions including but not limited to territory planning, territory segments, regional routing structures, coordination of regional development operations and data and systems requirements.   

• Develop a deep understanding of the full tech stack, write technical specifications, learn the fundamentals of systems integrations and development of ETL standardization, processing and automation for global systems and data integrations.  Required to learn core functions of data science and perform associated tasks. 

• Additional duties include documentation and policy development for the alignment of Marketing and Sales processes 

Desired Qualifications:

• Bachelor’s Degree 

• 2 years’ experience in a similar role or with similar experience 

• Working knowledge of Marketing and Sales data systems and structure 

• Analytical research and strong attention to detail is a must 

• Strong documentation skills and working knowledge of architectural diagrams 

• A quick learner, with the ability to work independently in a fast-paced environment; adaptability and a strong self-teaching ethic are highly valued 

• Strong analytical and problem-solving abilities 

• Excellent written and oral communication skills  

• Ability to work in a matrixed environment 

What we offer:

• Work Onsite / Flexible work arrangement (Hybrid Setup)

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Performance Incentive (Commissions)

• Employee Assistance and Wellness Programs

RingCentral’s Marketing team uses data, strategy and creativity to share our story with the world—and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it.  As part of the global leader in the Unified Communications space, you’ll be supported with the resources to produce work that not only moves the needle, but moves markets.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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