Marketing Customer Support

AdStart Media (www.adstartmedia.com) is a technology-driven company active in digital advertising and mobile payments, well-established and rapidly expanding globally. As an international performance network, we are proud to partner with global brands, publishing houses, media buyers and app developers. We are young, fun, collaborative and very social! 

At our core, we are a performance driven culture that believes growth comes from the power of meaningful connections. We value given thoughts and opinions to significantly contribute during a rapid expansion period and do meaningful work.

We are seeking a full-time Marketing Customer Support, who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.

To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.

YOUR MAIN DUTIES: 

• Manage large amounts of emails on a daily basis
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions 
• Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction 
• Keep records of customer interactions, process customer accounts and file documents
• Refer issues and questions to management if necessary

• English fluency is a must
• At least one year of relevant experience, but fresh graduates with background of Digital Marketing or related fields are also welcome to apply
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/ respond to different types of characters
• Ability to multi-tasks, prioritize, and manage time effectively

WHAT WE OFFER:

• A high-energy, inclusive work culture with flat hierarchies and a startup mindset backed by the resources of a stable organization
• Competitive salary and flexible work-life balance
• Generous paid leave (annual and sick leave)
• Engaging team activities, including company trips, celebrations, and more
• A globally scoped role with exposure to international markets
• A collaborative environment where colleagues feel more like friends
• …and many other perks to help you grow personally and professionally.