Marketing & Customer Success Apprentice

We are looking for a motivated and detail-oriented Marketing & Customer Success Apprentice to support our marketing initiatives and customer engagement activities. This role is ideal for someone at the early stage of their career who is eager to learn, contribute, and gain hands-on experience across digital marketing and customer success functions.

Key Accountabilities:

Marketing Support

• Assist in planning and executing marketing campaigns across digital channels (email, social media, website, and paid platforms).
• Support content creation for marketing assets such as posts, creatives, emailers, and presentations.
• Help maintain and update marketing databases, campaign trackers, and reports.
• Conduct basic market research and competitor analysis.
• Coordinate with internal teams to ensure timely execution of marketing activities.

Customer Success Support

• Assist in onboarding new customers and ensuring smooth adoption of products/services.
• Support customer communication via email and calls.
• Track customer queries, issues, and resolutions to ensure timely follow-ups.
• Help gather customer feedback and contribute to improvement initiatives.
• Maintain customer records and documentation to ensure data accuracy.

Qualifications & Skills:

• Bachelor’s degree with no prior job experience
• Strong written and verbal communication skills.
• Basic understanding of marketing concepts and customer engagement.
• Proficiency in MS Excel, PowerPoint, and Word; familiarity with digital tools is a plus.
• Willingness to learn, take initiative, and work collaboratively.
• Good organizational skills and attention to detail.

Cengage Group

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. 

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.