Marketing Content Specialist

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

About the Role:

We’re looking for a Marketing Content Specialist to develop high-impact, customer-facing content that supports onboarding, usage, and long-term success with Closinglock’s products.

This role is ideal for a strong writer and visual storyteller who enjoys creating practical, helpful content — from one-pagers and decks to training videos and knowledge-base resources. You’ll work closely with our Senior Customer Lifecycle Marketing Manager, Product Marketing, and Customer Success teams to turn product features and workflows into clear, engaging content customers actually use.

You should be comfortable owning projects end-to-end — from concept to execution — and confident appearing on camera to create short training and educational videos.

What You’ll Do

• Create customer-facing content that supports onboarding, adoption, and product usage, including:
• • Product one-pagers and quick-start guides
  • Customer-ready decks and presentations
  • Knowledge-base articles and help content
  • Short-form and long-form product training videos
• Translate product features and workflows into clear, benefit-driven content that helps customers be successful.
• Plan, script, and record training and educational videos, including screen recordings and on-camera walkthroughs.

• Edit and produce videos suitable for a knowledge base, email, or in-app distribution.
• Maintain a consistent visual and tonal style across customer content.

• Use Canva templates (and existing brand guidelines) to design polished, on-brand content quickly and efficiently.
• Collaborate with Marketing to evolve templates as needed while maintaining consistency.

• Work with Customer Success and Product Marketing to identify common customer questions, friction points, and training needs — and turn them into content.
• Continuously improve and update content based on product changes and customer feedback.
  

What You Bring:

• 1+ years of experience in a content creation, enablement or customer education role (B2B SaaS preferred).
• Exceptional writing and editing skills; able to simplify complex concepts and write clearly for customers.
• Strong design sensibility and experience creating content using Canva or similar tools.
• Comfortable and confident being on camera to create training and educational videos.
• Experience creating instructional, educational, or enablement content (product, customer, or training content strongly preferred).
• Organized and self-directed — able to manage multiple content projects at once.
• Collaborative mindset and openness to feedback.
• Interest in customer experience, product adoption, and lifecycle marketing.

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:

• Competitive salary
• Equity compensation
• Medical, dental, vision, and life insurance
• Unlimited PTO
• 401(k) match
• Maternity/paternity leave
• Fully-subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker rooms
• Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.