As our Marketing Automation Specialist, you'll create and optimise personalised, data-driven customer experiences across email, SMS and push notifications. Working within a team that is passionate about innovation, performance and continuous improvement, you'll design, build and enhance automated customer journeys that drive customer acquisition, strengthen retention and deliver meaningful results.
If you're passionate about marketing technology, customer engagement and using data and insights to drive smarter marketing outcomes, we'd love to hear from you.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
To be successful in this role you will possess:
Tertiary qualifications in Marketing or a related discipline
2+ years’ experience in marketing automation, email marketing or a similar role
Experience designing and optimising customer journeys, audience segmentation and automated campaigns
Strong written communication and content creation skills
Ability to build effective relationships and collaborate across cross-functional teams
Working knowledge of HTML and CSS
Strong analytical skills, with the ability to interpret data and drive insights
Knowledge of email marketing best practices and customer lifecycle marketing
Experience with Iterable or similar marketing automation platforms (highly regarded)
A proactive, adaptable mindset with strong problem-solving skills and the ability to work both independently and collaboratively
Telco industry experience or customer journey expertise will be highly regarded
How will you support our “Why?”
Design, build and optimise customer journeys across email, SMS and push notifications
Develop, test and monitor automated campaigns to improve performance and engagement
Drive customer acquisition and retention through targeted marketing initiatives
Collaborate with the wider Marketing team to deliver effective customer communications
Analyse customer and campaign data to inform decisions and improve results
Manage and optimise marketing automation platforms, including Iterable
Own and maintain the communications calendar
Identify opportunities for innovation and continuous improvement
Ensure all marketing activity complies with relevant legislation and best practice standards
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
Skills Required
- Tertiary qualifications in Marketing or a related discipline
- 2+ years' experience in marketing automation, email marketing or a similar role
- Experience designing and optimising customer journeys, audience segmentation and automated campaigns
- Strong written communication and content creation skills
- Ability to build effective relationships and collaborate across cross-functional teams
- Working knowledge of HTML and CSS
- Strong analytical skills, with the ability to interpret data and drive insights
- Knowledge of email marketing best practices and customer lifecycle marketing
- Experience with Iterable or similar marketing automation platforms
- A proactive, adaptable mindset with strong problem-solving skills and the ability to work both independently and collaboratively
- Telco industry experience or customer journey expertise
What We Do
Aussie Broadband is in business to change the telco game. We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally. We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia. We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway. We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.
