About the Job
We are growing our Aftersales division with a renewed focus on marketing initiatives that support dealer engagement and customer retention. The Marketing Operations Associate will assist in the execution and tracking of incentive programs and promotional campaigns, helping ensure smooth operations and accurate reporting.
This role is ideal for someone detail-oriented, creative, and collaborative, with an interest in marketing operations and campaign support.
This role reports to Sr. Manager, Aftersales Marketing.
Role Summary:
The Marketing Operations Associate provides administrative and operational support for MMNA’s Aftersales marketing programs. This includes assisting with campaign logistics, data entry, reporting, and coordination with internal teams and vendors.
As an Marketing Operations Associate, You Will:
Marketing Program Support
- Support the development and execution of Aftersales incentive programs and promotional campaigns.
- Assist in managing campaigns from concept through launch, tracking performance and timelines.
- Identify opportunities for creative and process improvements within existing programs.
Incentive Program Coordination
- Support the setup, documentation, and execution of parts and service incentive programs.
- Track dealer participation and program results to support ROI evaluation.
- Assist with compliance and program integrity across campaigns.
Campaign Execution
- Coordinate promotional campaign materials and communications.
- Monitor timelines and ensure deliverables are submitted on schedule.
Reporting & Documentation
- Maintain accurate records using tools such as SAP, MDL, and Business Objects.
- Collect, validate, and organize program data to support reporting and KPI tracking.
- Prepare performance summaries and user-friendly reports for management and stakeholders.
- Assist with co-op claim processing and monthly reporting tasks.
Creative Asset Support
- Draft, update, or revise marketing collateral (flyers, emails, digital banners, portal content) under guidance.
- Coordinate with internal teams and external vendors to deliver creative assets on time.
- Support updates to MDL and Owners Portal content.
Cross-Functional Collaboration
- Collaborate with Marketing, Finance, Field Operations, and external partners.
- Support stakeholder communication to keep campaigns and reporting aligned.
Budget & Invoice Tracking
- Assist with co-op claim processing, invoice submission, and budget tracking.
- Ensure documentation is accurate, complete, and submitted for approval.
- Support monthly reconciliation and utilization reporting.
- Other duties as assigned
Measuring Your Momentum:
First 90 Days – Getting Up To Speed:
- Complete onboarding and training on internal systems; SAP, MDL, Business Objects, and co-op claim tools.
- Understand the structure and goals of key Aftersales programs, including Co-op and drop ship partnerships.
- Review current and historical Aftersales programs and incentives.
- Meet key stakeholders to understand workflows and expectations.
- Shadow team members on active campaigns or incentive programs.
- Support the delivery of a creative asset (e.g. flyer, email, digital banner).
- Take ownership of routine tasks such as invoice tracking and Co-op reconciliation.
Year 1 Victory Lap:
Campaign / Incentive Support
- Provide consistent support for 5 campaigns or incentive programs, including documentation, tracking, and reporting.
- Support the delivery and revision of at least 5 creative assets, coordinating with vendors and internal teams.
Reporting & Claims
- Demonstrate proficiency in co-op claim processing, invoice tracking, and budget documentation.
- Deliver accurate, user-friendly co-op claim and program utilization reports.
- Validate claim categories and produce new monthly report for management.
Professional Growth
- Complete at least 8 new trainings or documented processes.
- Contribute ideas for creative, analytical, or operational improvements.
Ready to Join The Team? You Should Have:
- Bachelor’s degree in marketing, Business, Communications, or related field.
- 2+ years of experience in marketing, business operations, or administrative support.
- Strong organizational skills and attention to details.
- Ability to work collaboratively in a team environment.
- Foundational Excel Proficiency – Comfortable working with structured datasets using Excel Tables, basic formulas, and logical functions (IF, IFERROR) to support clean, accurate reporting.
- Introductory Data Analysis – Working knowledge of Pivot Tables and simple Pivot Charts to summarize and explore data across common dimensions.
- Basic Lookup & Aggregation – Familiarity with conditional functions such as SUMIFS and COUNTIFS, and introductory exposure to modern lookup functions (e.g., XLOOKUP), with the expectation to build deeper proficiency over time.
Extra Horsepower (Profile Differentiators):
- Strong blend of analytical skills and creative marketing instincts.
- Experience supporting dealer-focused incentives or promotional programs.
- Familiarity with reporting and data visualization tools such as Power BI, Tableau, or SAP Business Objects.
- Experience in automotive Aftersales, fixed operations, or dealer networks.
Why Join Us?
- Creative Freedom Meets Strategy – Blend analytical rigor with creative execution to influence how MMNA engages its dealer network.
- High-Visibility Projects – Support national promotions and incentive programs that directly impact dealer performance and customer retention.
- Innovation in Aftersales – Be part of a team investing in smarter systems, digital platforms, and new business models with room for ownership and growth.
Pay Transparency:
The base salary for this position ranges between $24.04 to $27.11 an hour. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.
Perks and Benefits:
- Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
- Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
- Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
- Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
- Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
- Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.
The MMC Way:
Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:
- Think of Our Customers, Strengthen Trust
- Enrich Society
- Welcome All Facts, Share Difficult News First
- Conduct and Challenge Yourself Professionally
- Respect All, Work as a Broader Team
Diversity and How to Apply:
At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.
Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter.
Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base.
We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email [email protected].
We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.
Click here to learn more about what it's like at MMNA!
Skills Required
- Bachelor's degree in marketing, Business, Communications, or related field
- 2+ years of experience in marketing, business operations, or administrative support
- Strong organizational skills and attention to details
- Ability to work collaboratively in a team environment
- Foundational Excel proficiency
- Introductory data analysis skills
Mitsubishi Motors North America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mitsubishi Motors North America and has not been reviewed or approved by Mitsubishi Motors North America.
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Healthcare Strength — Health coverage is described as comprehensive for employees and dependents, including medical, dental, and vision alongside life and disability options. The package is positioned as competitive and broad in scope.
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Retirement Support — Employees have access to a 401(k) with company match and a fully company‑funded Company Annual Retirement (CAR) plan based on years of service and base wages. References to additional retirement provisions reinforce long‑term financial support.
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Leave & Time Off Breadth — Paid time off can total up to 30 days, combining vacation, personal time, and company‑paid holidays. Some materials also reference holiday shutdowns and options to purchase additional holidays.
Mitsubishi Motors North America Insights
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