Marketing AI Transformation and Design Lead

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.  
  
That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. 

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.   
 
Our pledge to you 
Join GHD

GHD is a values-driven, innovation-focused organization looking for a strategic and curious professional who can deliver results and advance our AI and process improvement efforts. In this role, you’ll help modernize how marketing works by supporting initiatives that make our global organization faster, more effective, and more scalable.

You’ll combine your expertise in marketing and revenue operations, AI, technology, and change leadership to design new workflows, introduce intelligent automation, and help teams adopt new ways of working. This is an opportunity to contribute across a global team, help shape the future of marketing operations, and deliver measurable business impact.

If you enjoy solving complex problems, turning ideas into action, and bringing people along through change, this is a chance to contribute to meaningful change on a global scale.

Working on a diverse range stakeholders, you will:  
  

• Improve and simplify marketing processes to increase speed, quality, scale, and impact on key metrics 

• Guide and coordinate transformation efforts that modernize operating models, governance, templates, and workflows 

• Standardize best practices across global and regional teams while adapting to evolving business needs 

• Partner with business and technical teams to test, deploy, and scale AI solutions across the marketing and stakeholder ecosystem 

• Design and develop AI-enabled, agentic solutions that enhance client-focused campaigns and enable more effective ways of working while ensuring human creativity and judgment remain central 

• Identify and deliver high-value AI use cases that improve productivity, expand the use of insights, and drive better outcomes 

• Establish practical governance and best practices for responsible, effective AI adoption 

• Support and encourage AI adoption by creating playbooks, prompt libraries, training materials, and practical enablement resources 

• Track KPIs and business outcomes to demonstrate impact and guide continuous improvement 

• Work closely with marketing, operations, technology, analytics, and regional teams to solve business challenges and scale what works 

• Engage stakeholders across levels through clear thinking, effective communication, and data-backed recommendations 

• Foster a culture of innovation, experimentation, and continuous improvement
   

Qualifications & Experience

• 5–8 years of experience in marketing operations, business transformation, consulting, project management, AI enablement, or related field

• Hands-on experience designing, prototyping, and implementing AI-enabled solutions, workflow orchestration, or automation that improves how work gets done

• Working knowledge of MarTech, data foundations, AI applications, LLMs, APIs, RAG, and related tools or environments

• Demonstrated experience improving processes, designing scalable workflows, and supporting governance or operating frameworks in complex organizations

• Well-developed stakeholder engagement, communication, analytical, and problem-solving skills, with experience measuring outcomes through KPIs, adoption of metrics, dashboards, or performance reporting
   

If you’re interested in the role but don’t meet every qualification, we still encourage you to apply. We’re looking for someone who brings curiosity, is open to experimenting, and collaborates effectively to create meaningful impact. 
 
Interested? Apply now. 
Contact Kate Chamberlain  
 

GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all gender identities, backgrounds and lived experiences.

GHD embraces hybrid work arrangements to create a work environment focused on wellbeing, flexibility and productivity, where people can thrive. This approach supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office.

We respectfully ask that no agency resumes be presented at this stage.

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