- Staying organised and managing multiple priorities in a fast-paced environment
- Communicating clearly and professionally with clients and colleagues
- Providing exceptional customer service with a proactive mindset
- Paying close attention to detail while handling administrative tasks
- Adapting quickly and supporting a collaborative team
- 3–5 years of experience in the insurance industry or within a brokerage setting
- Previous customer service experience in a professional environment
- Strong data entry and word processing skills
- Experience handling invoices, payments, or general administrative processes
- Comfort working with phone, email, and basic office systems
- You get to work from the office and at home, so you can manage both worlds with the flexibility you need.
- We offer competitive salaries and support your financial wellbeing through an employee share purchase plan, pension plans, RRSP, staff insurance discounts, and more.
- Your wellbeing matters—enjoy flexible health benefits, wellness programmes, early leave days, and recognition initiatives from day one.
- We invest in your growth through education assistance, mentorship, and internal career opportunities.
- We give back to the community with donation matching and team volunteer days that support causes you care about.
This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.
We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.
#LI-JP1 #LI-Hybrid
Who we are:
We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.
At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
Skills Required
- 3-5 years insurance industry or insurance brokerage experience
- Previous customer service experience
- Data entry and word processing skills
What We Do
Northbridge Financial Corporation (NBFC) is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands. We’re passionate about protection, prevention and progress – for our customers, and in our communities. Our exceptional service and extensive offerings help Canadian businesses succeed, while our enthusiastic team works to support and uplift our neighbours from coast to coast to coast. We’re proud to be 100% Canadian and are wholly owned by Fairfax Financial Holdings Limited. We love where we work and think you will too!
