A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job DescriptionThe Central Contact Center Administrations (CCCA) team is responsible for supporting multiple Marketing Contact Center operations. The team ensures smooth daily administration, accurate lead management, efficient data entry, CRM operations, and reporting to facilitate business decision-making and drive growth. By working across centers, CCCA provides centralized operational excellence, ensures data quality and compliance, and partners with both internal and external stakeholders to strengthen communication, streamline processes, and enable analytical marketing evaluation.
Key Responsibilities
- Execute daily operational tasks, including lead assignment, incentive issuance, booking processing, payment link creation, refund submissions, and data tracking.
- Perform accurate data entry, maintain Salesforce records, and ensure up-to-date assignment tracking.
- Respond professionally and promptly to inquiries via multiple communication channels.
- Provide admin support for routine and ad hoc tasks and projects.
- Follow SOPs to ensure compliance and service quality.
- Generate routine reports (daily, weekly, monthly) and fulfill ad-hoc data requests as assigned.
- Monitor workflows for errors or discrepancies and escalate issues to senior team members.
- Provide general administrative assistance to the team, including office duties and support to the Marketing Management Team.
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QualificationsRequirements:
- Proficiency in Salesforce (SF), Office 365, and related internal systems.
- Strong service orientation, attention to detail, and data management accuracy.
- Ability to adapt quickly to changes in a fast-paced environment.
- Consistency in following routines, SOPs, and team standards.
Key Performance Indicators
Performance reviews will be conducted on an annual basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:
- Complete all designated tasks within allocated time frames.
- Establish and maintain effective work results; team members could be responsible for more given tasks.
- Treat all company staff and external contacts courteously and respectfully to maintain a positive company image both within the company and in the public domain.
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What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
