MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionIn this position…
FSR+ is an online service reservation software tool built and maintained to enhance the
customer’s experience.
As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field
Coaches to assist/lead various tasks to ensure successful launch and sustainment of
automotive Dealerships on the FSR+ platform.
Job Overview
The FSR+ Market Specialist must have the ability to advantageously present and mentor end
users for their designated area of a dealer network. The main priorities of FSR+ are to install
dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption
and utilization. This will include ensuring all dealer personnel have the support they need to
effectively use the software.
What you’ll do…
- Pre-Visit (Sustainment) Packets. These packets are given to the FSR+ Field Coach to assist them during an on-site sustainment visit. As a team, we will be developing the components of that.
- Virtual Touchpoints Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of FSR+ tool.
- Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
- Reporting
- Monitor dealer’s performance
- Will need access to Flash Ops Report / Qlik Sense
- Trend Analysis – how is the dealership tracking using FSR?
- Increasing or decreasing usage month over month
- What conversations can we have with these numbers?
You’ll have…
- A reliable vehicle
- Experience analyzing data and building action plans
- Comfortable with technology
- Teaching mindset, always asking “how can we make this better”
Even better, you may have…
- College degree or currently working towards a degree
- Previous experience as a teacher, educator, or in a trainer role
- Organized and progressive mindset
- Comfortable in a fast-paced, autonomous workspace
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Skills Required
- Reliable vehicle
- Experience analyzing data and building action plans
- Comfort with technology
- Teaching mindset and commitment to continuous improvement
- College degree or currently working toward a degree
- Previous experience as a teacher, educator, or trainer
- Organized and progressive mindset
- Comfort working in a fast-paced, autonomous environment
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
