MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionThe Market Specialist plays a vital role in supporting Market Area Managers and Field Coaches in the Central Region. This position involves performance monitoring, trend analysis, dealer engagement, and the development of sustainment packets. The specialist will also lead virtual Health Checks with dealers to optimize GXP usage and overall performance.
Key Responsibilities:
Reporting & Analysis:
- Monitor dealer performance using Flash Ops Report / Qlik Sense.
- Conduct trend analysis to track dealership performance through GXP.
- Develop insights and discussion points based on usage patterns.
- Participate in training sessions to enhance understanding of performance metrics.
Pre-Visit Packet Development:
- Assemble Sustainment packets tailored to mobile and non-mobile service dealers.
- Collaborate with team members to refine packet components.
Health Checks (Virtual Dealer Engagement):
- Lead Health Checks to assess dealer performance and identify improvement areas.
- Gather feedback from Field Coaches and Product Experts to refine processes.
- Facilitate pre- and post-work for Health Checks to ensure productive outcomes.
- Address dealership concerns, such as shop hours adjustments or personnel additions.
- Maintain a structured Health Check schedule based on dealership size and RO count.
- Document meeting summaries in a shared repository for team-wide accessibility.
Dealer Support & Collaboration:
- Provide direct support to Market Area Managers and Field Coaches.
- Attend select dealer visits, including:
- Sustainment visits
- Mobile Service launches
- CX launches (potentially combined with MS launches)
- Ensure consistent follow-up and strategic discussions to drive dealership success.
- The role requires a detail-oriented, analytical, and strategic approach to dealer engagement.
- Ability to leverage PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools to develop work plans, articulate complex issues, analyze data, and provide solutions.
- Minimum of 5 years progressive experience in sales or operations, with a proven track record of building cohesive teams and increasing productivity.
- Minimum of 5 years of progressive experience successfully managing multiple projects preferably in an automotive environment.
- Bachelor’s degree preferred or relevant experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Skills Required
- Minimum 5 years of progressive experience in sales or operations
- Proven track record of building cohesive teams and increasing productivity
- Minimum 5 years of progressive experience managing multiple projects
- Automotive industry experience
- Ability to use PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools
- Detail-oriented, analytical, and strategic approach to dealer engagement
- Bachelor's degree or relevant experience
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
