Market Solutions Consultant

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Market Solutions Consultant plays a critical role in supporting the Market Solutions team in various activities where technical knowledge of product, implementation, and service is required.  Responsibilities include providing technical support during the Sales cycle, representing the Partnerships team as a stakeholder on cross functional teams, supporting and improving internal processes, and providing support for the Market Solutions team. 

Essential Functions:

• Drive increased market share and adoption for core service offerings by providing commercialization support of new products and enhancements.  Support internal mapping and metrics memorialization for go-to-market activities.

• Key driver for process and procedure improvements in the Partnerships organization related assigned product line.  Strong collaboration with internal partners across Ops, Legal, Marketing, Analytics, Governance & Compliance, etc.

• Key consultant for change event management (M&A, Conversions) across internal teams; Client Engagement, CIS, Engineering and Delivery, facilitating and building the support content for custom SOWs as needed.

• Provide in-field consultative and technical support throughout key stages in the sales cycle.  Lead client contact to review value test requirements, Q/A, facilitating external file coordination and internal coordination to enable final test execution.

• Manage post-sales activities to expedite service deployment, maximize customer utilization and value. Provide post sale support for newly commercialized enhancements, including technical requirements reviews.

• Partner with Product, Network Governance and Market Solutions colleagues to manage effective adoption and certification across clients, collaborating across Sales to execute on adoption.

• Clearly delineate and communicate certification requirements for FIs by supporting the build, maintenance, and evolution of documentation, providing escalated client support for certification questions.

• Support the creation and documentation routines to monitor Network Participant status as it relates to Network mandates.

• Provide guidance to Implementation and Support teams related to Network operating rules for Network Participants.

• Manage and facilitate content updates for external facing client best practice guides and internal facing department playbooks etc.  Partner with tech writers from appropriate teams to ensure final publication and distribution.

• Supports the company’s commitment risk management and protecting the integrity and confidentiality of systems and data.

• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a Bachelor’s degree

• Minimum 6 or more years of experience in service, product, or other related roles

• Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools.

• Highly effective verbal and written communication and presentation skills with all levels of the organization; primarily with customers but also senior executives.

• Demonstrated ability to work with cross-functional teams, collaborate on solving problems, establish new processes and track results.

• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization.

• Excellent analytical and problem solving skills, and the ability to make recommendations.

• Strong project management and organizational skills, with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment.

• Travel up to 50%

• Background and drug screen

Physical Requirements

Working conditions consist of a normal office environment with ability to travel.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching.  Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.  Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.  Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. 
 

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $104,000 - $130,000.
New York, NY/ San Francisco, CA in USD per year is: $125,000 - $156,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.
 

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.