Market Services Team Leader

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The BBH Markets Group within Service Delivery provides global support to our FX Trading and Custody operations of the Firm. The Markets and Custody division maintains staff coverage in regional locations in Boston, New Jersey, Krakow, Tokyo and Hong Kong.

The Team Leader is responsible for the management of the Market Services team in Hong Kong, bringing alignment between regional and global business goals and objectives.  The individual focuses on products implementation, people management, client relations and counterpart liaison. S/he oversees all day-to-day operations to ensure effective execution and business deployment.

RESPONSIBILITIES:

Productivity/ Operations Management

Ensure smooth and effective operation of the department including timely and accurate product delivery, proper escalation and prompt resolution of high exposure items, maintenance of quality client service, adherence to business standards and control measures.

Control/ Business Planning

Develop, maintain and achieve an integrated Business Plan for the department that align with the business goals and objectives of Market Services in the context of organizational structure, servicing & systems priorities, budget and management reporting etc.

People Management

Develop and cultivate staff members through appropriate training and performance management.

Process Improvement

Develop and maintain a results-oriented business culture, pursuance of continuous process improvement including: developing and achieving leap goals, challenging all processes, procedures and practices, focusing on solutions (not “good reasons”), and keeping abreast of new technologies and applications and their implications to the department.

Client Service Management

Assist business lines with client visits, presentations, walkthroughs and other sales and client retention activities. Build and foster effective, collaborative and productive relationships with peers across business lines.

REQUIREMENTS:

-     a BA/BS degree

-     Minimum 10 years of relevant industry experience and 8 plus years supervisory experience is a must

-     Experience in supporting one or more of the products: FX, Custody, Mutual Funds or Securities Lending

-     Results orientation and ability to work effectively in a team environment.

-     Effective written and oral communication skills.

-     Experience in business analysis and process improvement.

-     Ability to anticipate potential problems and respond effectively.

-     Ability to motivate, develop and lead staff in a dynamic environment.

-     Ability to coordinate cross-office initiatives.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.