A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for growing the business by developing sales and ensuring that customers receive the highest level of service possible. Ensure that pricing and contracts are consistently, accurately, and ethically administered in a timely manner.
Major Tasks, Responsibilities, and Key Accountabilities
- Establishes and achieves sales growth and profit objectives through the development, implementation, and monitoring of an annual sales plan.
- Develops and implements strategies to maintain and/or expand sales volume and profit margin within the assigned customer base.
- Prepares a plan for each account to identify the customer's short- and long-term needs, as well as outlining specific goals to meet those needs.
- Contacts established and prospective customers to solicit orders. Primary means of contact is via telephone, though management may require face-to-face customer contact in some cases.
- Answers questions about products, prices, and durability. Prepares estimates and bids to meet specific needs of customer.
- Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers.
- Serves as point of contact for escalating issues or activities that the customer encounters during product implementation/utilization. Expedites the resolution of customer problems/complaints.
- Assists the Credit Department in obtaining information that enables the company to minimize risks associated with the extension of credit to customers. Engages in and supports collection efforts on past due amounts owed by a customer.
Nature and Scope
- Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
- Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
- May provide general guidance/direction to or train junior level support or professional personnel.
Work Environment
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
- Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
Preferred Qualifications
If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.
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What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com
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