Market Sales Manager

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Manager, Market Sales is responsible for leading a team of sales professionals within a defined geographic area. They oversee day-to-day sales operations to ensure consistent and profitable new patient acquisitions; they create strategies and action plans to drive both short and long term sales earnings. Additionally, they partner with both selling agents and health insurance sales leaders in their territory.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Directly supervises a team of sales professionals to ensure sales goals are met or exceeded. Provides reliable, efficient support for the team.
• Leads all aspects of leading the team including, but not limited to, selection, onboarding, performance management, and engagement.

• Manages, coaches, and provides training to sales professionals, with the goal of developing a high performing sales team.
• Monitors performance of sales team performance on daily, weekly and monthly basis. Provides monthly and quarterly results assessments of sales staff’s productivity.

• Leads and facilitates team meetings and training. Trains, coaches, and educates team members on sales processes, procedures, tools, and practices.
• Leads sales personnel in establishing personal contact and rapport with key local communities serving Medicare-eligible seniors. Leverages connections to increase community events and overall engagement with seniors living around Centers.
• Develops plans and tactics to ensure new patient acquisition; specific strategies and tactics for AEP, OEP and SEP enrollment periods.
• Accurately forecasts annual, quarterly and monthly new patient acquisition.
• Interprets short- and long-term effects on sales strategies in operating profit and payor diversification.
• Collaborates with Regional Sales Director to develop sales strategies to improve market share in all product lines and accepted health insurance plans.
• Leverages contact relationship management tools, personally and with the team, to manage lead pipeline process.

• Establishes strong relationships with sales agents and health insurance sales leaders in a defined geographic area.
• Collaborates with sales leadership to establish and control budgets for community and broker events. Reviews expenses and recommends economies. Coordinates proper company resources to ensure efficient and stable sales results.

• Performs all job duties and responsibilities assigned to the Membership Growth Consultant, as needed.
• Performs other duties as assigned and modified at manager’s discretion.

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KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge and experience with leading a sales team. Strong coaching and mentoring skills.
• Extensive experience in sales and relationship sales experience.
• Ability to use Salesforce.
• Strong problem solving, time management, organizational and analytical skills.
• Ability to present data and analysis to a variety of stakeholders. Strong written and verbal skills.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Ability to build strong relationships, both inside and outside of the company.
• Ability and willingness to travel locally, regionally up to 25% of the time;
• High level of integrity, dependability, and reliability.
• Ability to manage change and align with our mission.
• Spoken and written fluency in English; bilingual preferred.
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• BA/BS degree required; MA/MS degree preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis A minimum of 7 years of sales experience required; a minimum of 2 years in a supervisory/managerial role leading a sales team of direct reports required; a minimum of 2 years using contact relationship management tools.
• Direct-to-patient sales and marketing experience preferred.

• Experience within the Medicare Advantage population strongly preferred. Experience working for a large, health insurance sales team or Medicare Sales Direct Marketing Organizations (field or telesales) preferred.

• Experience managing local marketing events. Direct Marketing Organizations experience preferred; Health Plan provider group experience preferred.
• This position requires possession and maintenance of a current, valid drives license.