Market Research Analyst (Survey /SQL)

ABOUT NIELSEN

Nielsen, formerly Nielsen Holdings plc, is a global data and analytics company that provides a comprehensive understanding of consumer behavior and media consumption. Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, we empower our clients with trusted intelligence that fuels action. Nielsen has a presence in approximately 49 countries, with headquarters in New York, USA and Diemen.

Looking for a dynamic career with a company that encourages and rewards creativity and fresh thinking? Do you love turning the complex into something simple and easy to understand?  Are you looking at starting a career in data analytics or media research? Are you keen to learn and keen to grow? This could be the ideal role for you. The Consumer and Media Insights (CMI) & The Consumer and Media View (CMV) Operations teams are responsible for ongoing delivery of survey data to clients. The Nielsen Consumer survey provides a 360 degree view of the consumer, and provides valuable insights to our clients on what people are buying, watching and doing. 

The Operations team, based in Bangalore, are seeking an enthusiastic, permanent new team member to join the hard working, collaborative team. 

Day to day, Operations Data Specialist plays an important role in impacting what data we provide to clients.  They will work closely with key stakeholders in the CMV survey process to ensure the data we provide is high quality, accurate and timely. 

Stakeholders include:

Operations Team Leader based in Bangalore.

Pacific Production Team based in Australia & New Zealand: Responsible for the end-to-end data production and resource management.

Customer Success team based in Australia & New Zealand: Work closely with the Operations team to ensure consistency in the data, supporting client requests & assisting in meeting market needs. Making improvement suggestions to the CMV survey.

Key Responsibilities

• Responsible for preparing and processing of data in a timely and quality driven manner
• Responsible for ensuring all Quality Control checks and analysis required by the Operations Team are completed within the agreed timeframes and in accordance with documented procedures
• Ensure quality of data is maintained at all times
• Ensure all scheduled tasks are completed within the given timeline
• Collaborate effectively with the Pacific production team on a daily basis to ensure a smooth data delivery to CMV Clients
• Contributing towards the quality delivery of data to clients, following appropriate procedures and approval in the given time
• Contribution towards process improvement and implementation
• Report daily tasks in the reporting software and to your team leader
• Work inclusively with your team and stakeholders

SKILLS AND EXPERIENCE

• Bachelor degree; Majors in Statistics, Mathematics, Information Technology  or related fields are preferred or have experience in the Market Research Industry for at least 1 year
• Ability to work in a fast-paced production environment and meet tight delivery deadlines.
• Ability to work autonomously and as part of a team, within a global company
• Excellent attention to detail
• Strong verbal and written communication skills
• Good organisational skills & the ability to juggle competing priorities
• Confidence liaising with internal stakeholders
• An interest in data analytics
• Outside of the box, solution focused thinking
• A ‘can do’ attitude
• Intermediate level of proficiency in MS Excel/Google Sheets preferred
• Knowledge of programming codes like SQL or similar strongly recommended Experience using a workforce planning/scheduling tool