Job Description:
As a Market Quality Manager, you will be the driving force behind the implementation and maintenance of Mars Quality Standards across the business unit, including our valued Third-Party Logistics Providers (3PLs). You will be a Quality Champion, passionately ensuring that every operation meets and exceeds global and regional Quality & Food Safety (Q&FS) standards. From managing market incidents to orchestrating internal and external audits, your expertise will safeguard the integrity of our brands and products.
Beyond compliance, you will be a Continuous Improvement Advocate, relentlessly monitoring quality performance, leading investigations, and turning insights into action. You will inspire a culture of quality excellence across the business, engaging and training associates and partners, and championing sustainable improvements that deliver real impact.
If you thrive in a dynamic environment, love working across teams, and have a passion for raising the bar in quality, this role offers you an exciting platform to make a meaningful difference.
What will be your key responsibilities?- Implement and operate Mars quality standards across the business unit including all 3PL’s
- Coordinate both internal and external quality audits across the business unit
- Report on quality incidents and metrics, and drive continuous improvement across the business unit
- Risk assessment and management of new market activities :
- Provide training and support on quality standards and processes to internal and external stakeholders
- Be able to build productive relationships and communicate effectively at a variety of levels within Mars with strong interpersonal and influencing skills
- Strong analytical skills and comfortable utilising detailed technical specifications and information
- Preferable that the jobholder has a track record of implementing new processes and driving their
- continuous improvement
- Preferable that the jobholder has working knowledge of the Mars internal quality management
- processes, systems and ways of working. Plus detailed knowledge of Mars end-to-end supply chain
- operations, including Hold & Release process.
- Systems knowledge: experience using SAP / Atlas is preferable, as well as experience of using office
- productivity software (such as Microsoft Outlook, Excel, PowerPoint etc.)
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Top Skills
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us.
Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™.
We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
