Market Performance Specialist

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What we do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Market Performance Specialist role...

At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers across the APAC region.

As a Market Performance Specialist, you'll work closely with our customers across APAC, helping them maximise the value of SiteMinder's products and identify opportunities to improve their performance and revenue. This is a highly customer-facing, voice-led role, with regular outbound phone and video conversations with customers.

What you’ll do…

• Be a trusted advisor to our customers across APAC, helping them achieve their goals and maximise their revenue

• Proactively engage with customers through outbound phone calls and video calls to understand their needs, provide guidance and drive product adoption

• Quickly develop rapport and build strong relationships with customers from diverse backgrounds and markets

• Develop deep product knowledge and confidently demonstrate how to optimise SiteMinder's products based on each customer's needs

• Identify opportunities to help customers expand their use of SiteMinder products and improve their performance

• Meet KPIs related to revenue expansion, customer adoption and customer engagement

• Manage your pipeline and customer interactions in line with SLAs and KPIs

• Use email as a supporting communication channel to follow up with customers and maintain engagement

What you have…

• Genuine passion for sales, customer success and delivering great customer experiences

• Fluent written and verbal English and Thai, with the ability to communicate confidently and naturally with customers in both languages

• Additional fluency in Mandarin, Vietnamese or Bahasa Indonesia would be a bonus

• Excellent communication and relationship-building skills, with the ability to quickly establish rapport over the phone and video

• Experience working in a customer-facing role, ideally within the hotel industry, SaaS, customer success, account management or sales

• Strong commercial awareness and an interest in helping customers improve their business performance and revenue

• Enjoy working in a fast-paced, results-oriented environment and thrive on exceeding expectations

• Strong organisation and time-management skills, with the ability to manage multiple customer interactions and priorities

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.