Market Manager

Description

Summary

The Market Manager performs responsibilities comparable to those of a Market Retail Clerk and is expected to provide coverage as needed. This role is responsible for delivering exceptional customer service and fostering a friendly, welcoming environment for guests. In addition, the Market Manager oversees the recruitment and onboarding of Market Retail Clerks, supervises daily team operations, and ensures the market facilities are properly maintained, organized, and fully operational.

Responsibilities

• Managerial Operations: Manage daily market operations and staff leadership, overseeing recruitment, training, scheduling, and performance.
• Digital Engagement: Responding to comments and messages to maintain the farm's public image and drive foot traffic. Create content that highlights new products, seasonal harvests, or "behind-the-scenes" farm life.
• Compliance, Cleanliness & Safety: Maintain compliance with food safety regulations and company protocols, and manage essential documentation for sanitation, incidents, and vendor deliveries.
• Administrative & Operational Support: Participate in weekly department meetings and provide performance feedback or operational insights to management. 
• Wholesale and Inventory Management: Manage product sourcing and stock levels while handling wholesale accounts through client outreach, pricing adjustments, and order processing. This includes updating the POS system, tracking order lists, and coordinating deliveries. Additionally, handle administrative tasks and documentation while coordinating closely with the growing and harvest teams.
• Customer Service: Deliver and cultivate exceptional customer service experience for guests visiting Temalpakh Farm and off-site farmers markets. Ensure Market Retail Clerks and Leads consistently provide GOLDEN-level service standards.

Requirements

Qualifications/Education/Experience

• Must be at least 21 years of age.
• Valid driver’s license required.
• Must possess a current Food Handler Certification/Card.
• Minimum of 2 years of current or prior management experience required.
• Strong communication, organizational, and problem-solving skills.
• Previous cashiering and cash-handling experience required.
• Proficiency in Microsoft Office applications required.
• Prior customer service, food service, or barista experience preferred.