Market Manager

Market Manager

Covering given markets, the Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand. 

What you'll do:

• Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace) 
• Develop strong relationships with C-Suite and GMs to influence at a strategic level 
• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion 
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs 
• Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:
• Unique market insights (partner reports, competitive data, key performance drivers)
• In-house revenue management tools (Rev+)
• Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
• Brands (e.g. Media Solutions) potential opportunities
• Self-service tools (Expedia Partner Central)
• Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
• Cross collaborate with internal stakeholders to execute business initiatives and drive market strategy
• Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies 
• Provide coaching to colleagues and peers on best practices and workflow methodologies
• Conduct regular self-learning to improve skills and influence 
• Direct internal/and or regional projects, as/when required
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) 
• Guide and support Hotel Partners to deliver the best traveler experience 
• Perform in-market commercial initiatives such as Seminars, Webinars, Tourism Panel Discussions, and Partner Roundtables 
• Travel for partner visits 20-30% of the time 
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
• Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively
• Develops an understanding of competitors’ standard products and services

Who you are:

• 2+ years of experience in account management, partner/client success, consultative sales, or related field 
• Experience in influencing at scale 
• Passionate about travel 
• Work autonomously and collaboratively with a diverse team 
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making 
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team 
• Organization and time management skills, rigor, attention to details 
• Continue to follow up when facing testing situations
• Present ideas and directives clearly and persuasively and actively listen 
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group 
• Possess a growth mindset, consistently using feedback to improve in role/company 
• Strong negotiation skills 
• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style 
• Drive for results 
• Presentation & storytelling skills 

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®

Diversity statement:

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.